First National Bank of Omaha

While CS reps seem to be cordial, they do not follow up. Not completely their fault. They use a call center that takes calls, they have no personal or professional email accounts associated with the bank as to be able to connect that way or leave a paper trail. All my transactions of customer care is done through the phone, if their system is down at the time, you will be asked to call back at another time. Already had a 5-10 min wait time to start with to just get to the nice lady, who unfortunately could not help me What was my problem? Problem was that I needed a mortgage statement to do a new financing on another home, since I auto-pay my mortgage on line, the paper statements that come are reviewed and get destroyed. I was looking for one to be emailed to me so I could fwd onto the new Mortgage company I was working with. Or at least be able to add the mortgage account to my current login account with FNBO, credit card, but despite the recommendation of the CS rep, that option wasn't possible as well bc the website has no ability to input this, other than a credit card, so not for mortgage accounts. I have read the reviews online and frankly am slightly dismayed at the low ratings. This doesn't seem to be their fault, but like any large organization these are things that fall through the cracks. The demand is too large for the small amount of personnel to handle the needs. Sorry, but I can only give a rating of 2 stars.

I have been using FNBO for checking, savings, and credit card for years and have had no problems. I am impressed with their fraud department stopping two unauthorized usages of my credit card before they were processed. I have had no problem paying my credit card online, despite changing card numbers due to fraud and address changes. I haven't noticed any mistakes financially on my accounts and don't have any complaints.

Well, thank you for messing up my credit score and not getting your bug fixed as promised and costing me money now. Not that "Great Big Small Bank". Seriously disappointed. During waiting time to sign the refi, they froze the original loan and disabled the option to make payments. Then happily reported it as delinquent. Loan officer said that it will be fixed in 5 days. Corporate didn't believe her at first, but she already had another client with the same issue. Now they cost me money... Well, it has been almost 30 days, one of my cc"s lowered the limit and raised the rates already. Was promised it gets fixed 2 weeks ago. Then one week ago. Still, nothing has been fixed today. 7-24-19 First National responded with the cookie cutter response on the review As of today, the issue has still not been resolved. Several emails saying that they have it fixed but the damage is still on my report.

Have been paying my credit card account on time for the last 2 years. I forgot to make a timely payment because of an unintentional oversight. I received a letter 2 weeks after the due date telling me my card had been suspended. 3 days later I received a letter saying that, by the way, they had reviewed my credit report FICO 733 and reduced my credit limit. I just happened to be refinancing a mortgage with another lender and am using the equity to pay the remaining balance on this account and close it!

Wouldn't let me transfer money between my, sole owner, savings and checking account which forced me to use their credit card. Appalled! Think twice before banking here, I'm in the process of switching banks. Been a customer of theirs since 2002 when I was hired and worked for them until 2009 when I left to teach. Disappointing.

I have been a customer for 2+ years now. Have a mortgage loan and a auto loan. I have had zero problems. Customer service at the branches I have been to is friendly and helpful. As Judy says, sometimes in the middle of the night, certain services are not available. However, I have not encountered that during the day, and never had a concern or issue with their website causing me to be late with any payments. To Timothy, this is a review of a bank....not just your encounter with their website using your Ipad.

Worst monthly experience ever! You have changed the URL for paying personal credit cards at least four or five times since I have had my have had the rewards VISA card. I get a paperless statement, but no link to log in to the correct site for the bank - you have several. Your Customer Representatives have treated me as though I were a criminal trying to break into my own account. I have had to change passwords so many times that I am actually back to my original one!!! I am trying to pay you - but you make that as difficult as possible by not putting a link on my monthly statement that takes me to the correct URL to make the payment. As soon as possible I will pay this card off and close the account. The effort each month is frustrating and just plain not worth the trouble. I am adding to my review of one month ago and advising that things are no better this month than last. I will be visiting my bank that issued the card and cancelling it. I will find another bank that dare more about their customers than the number of products they have to juggle to provide service. The CR's Jessica and Brian were, as usual when I called defensive rather than listening to the issues I have, one being that the one site that you pay one of their "oh so many products" on does not even indicate it is the place to pay a credit card payment. Both sites they lists as the place to pay on-line do not allow you to pay on line! This bank will fail just like Washington Mututal failed. They have no clue how to deal with customers and indicate they are so busy as the reason that I again spent 45 minutes waiting to talk to the person I asked for when I forewarned them I had an appointment to be to at a very specific time. I was virtually on hold and when a "supervisor" came on the line when I asked to talk with a VP of customer relations I had to tell him time was up - I had to leave immediately for the appointment I told them I had forty-five minutes earlier. There is no way with words to express my over the top frustration and total disgust with their business practices. I worked for Ernst & Young as a consultant for 25 years. Had I acted like their employees with our customers I would not have lasted 25 minutes. I hope someone from First National of Omaha bothers to read this and give me a call. I have many ideas that would "quick fix" some of the most obvious problems, one being putting the correct heading on their web advertising for paying the bill! Letting customers know easily where to pay the bill is vital to staying in business. No income no business.

Spent more than 10 minutes walking around the building in the cold, looking for an entrance. All the doors were locked with signs saying "No entry", and none had useful guidance on how to find a working entrance. The actual entrance also said "No entry". What a horrific customer experience. The banker chuckled about my experience and the fact that everybody was apparently having this trouble. Nobody seemed to care or have any desire to do anything... Like put up a sign with instructions.

i have been credit card holder for 5 years and then stole my social security funds that is used as payment to the card and reduced by credit limit despite being loyal for 5 years and make payment on time and never over the limit and pay more than the minimum payment and gave me congrats and recognition whenever i received a credit line increase then stab me in the back refuse to restore my credit limit to the highest amount and restore my APR to the original after giving proof that every credit card in my name has been paid in full and on time and never over the limit and pay my rent on time and utilities on time for 13.5 years and that i'm terminally ill and dying and after reducing my credit limit left me NO NO money to live on for 2 weeks and i need food with my medications and still need to pay other bills but can't because they stole my money and left me NO money to live on. stay away from FNBO. __ update, after filing complaint with consumer financial protection bureau and having their assistance and filing a dispute i continue to get the same generic response which is my score. the bank won't budge in any slight fashion of compromise with me the loyal customer cardholder for 5 yrs. i repeat stay away from this bank. its about greed and the valued loyal customer, me, holds NO value to the bank. i display NO risk as alleged by the bank. how many other cardholders in USA have never gone over their credit limit. how many have paid their payment on time in USA. i've put forth hard work so that payments are on time and i never go over the limit. this NOT enter into the banks' decision and holds NO value to the bank. i will find another bank to business with and appreciates my loyalty and hard work on the account.

I paid off my count in full in December at the end and got a notice today that my car was shot off due to inactivity. Some people pay their bills off and expect to have their credit card when they need him and 1st national bank has let me down.