Five Point Furniture & Auction

I waited over four days to have them come out to my home to pick up furniture that I am trying to sell. They were a “no show” on the date I was scheduled and then were late on the reschedule date. When they arrived the gentleman who came to my home was rude and when I asked him for a break down on how he was pricing my furniture he yelled at me and said that there would be no deal today (even after they removed my furniture from my home). The man continued to be rude and broke a dresser while trying to bring my furniture back into my home and only gave my wife $25 for that dresser that they broke! Now I need to replace it. In a rage he answered the pricing he gave us and even his own math and numbers were off. I needed clarification and he wouldn’t entertain me, a customer. I find that five points auction seriously needs to train this man in customer service. He claims his dad owns the company and then Proceeded to insult me and said, “you’ve obviously never been to one of our auctions.” Truth is I have been to an auction there and I feel that this employee was seriously low balling and when I asked for the pricing (questioning him) he got angry and said “nope, don’t want your business”. This is okay because I don’t want to ever do business with five points ever again. They fail to service the customer and acknowledge that customers may have questions that need answering. This man , claiming to be the son of the owner, shouldn’t be dealing with the public and after this interaction with him and five points, I will never do business with them again and I will share this experience with all friends and family. Time to call the next auction house.
1 7 years ago (05-04-2018)

Don't sell with these people. I left jewelry with them. A few weeks later I called back about the payment but couldn't get ahold of anyone. Finally over a month after I get ahold of them and they said they will send the check when the owner is there. Another month goes by, I finally get a check for under $20. I doubt their records are even accurate. When I turned in the check, it didn't go through. I'm out jewelry and $12 from the bank. Don't sell with them!
1 8 years ago (18-10-2017)

I have had the privilege with working with this company for almost five years and have really got to know this company very well. They have treated me and my team with great respect and could not ask for a better auction house in the area! Thanks Woody!
5 8 years ago (25-08-2017)

There are two options in st.cloud thank God there's only one now and that's five points and that's the auction you want to go to Woody is the most friendliest and honest Auctioneer I ever met you will never go wrong dealing with Woody at Five Points Auction on New York Avenue in St Cloud Florida
5 8 years ago (14-08-2017)

Awesome deals awesome people! A great atmosphere and the auction is something you must check out before you go to an expensive furniture dealer!
5 8 years ago (03-11-2017)