Five Star Tours & Charter Bus Company

***COMPANY WILL ASK YOU TO DELETE NEGATIVE REVIEWS FOR A REFUND*** We had a Pizza/Walking brewery tour scheduled and received a confirmation e-mail the afternoon before. That evening, received a voicemail the tour was cancelled. Called back immediately to reschedule and spoke with a woman at Five Star Tours. She stated she would call us back in 10 minutes to reschedule. Call was never returned. Later that evening I called and e-mailed Five Star Tours asking to reschedule or status of a refund. Call or e-mail was never returned. Four days later, after I am no longer in San Diego, I messaged the company on their website. A few hours later I get a reply from Alfonso Hernandez that they will give a refund if I take down a negative review my girlfriend completed. Filed a complaint with the BBB and will not be "threatened" to take down truthful negative reviews.
1 7 years ago (22-05-2018)

Our company has been partnering with Five Star to transport our employees for several years. Due to the nature of our business and the composition of our workforce, we have several very specific special needs that make us different than most of the customers that charter bus companies are accustomed to dealing with. Five Star has consistently been open to accommodating our unique needs at a reasonable price, and has always made an effort to promptly address any issues we have had. We would definitely recommend Five Star's services as the best charter bus provider in the area.
5 7 years ago (11-04-2018)

I am honestly in disbelief at the customer service I experienced with Five Star Tours & Charter Bus Company and I would give it no starts if I could. I booked a tour through an online booking partner and showed up at the location for pick up. After the time for the tour and no one showed up, I went inside to find the customer service representative. She flippantly stated that the tour had been canceled and then turned her back to go online and alert the booking site without an apology. She then stated that she could not give me a refund and I would have to secure that on my own through their booking partner. I messaged customer service through their website and got no response. So I emailed customer service this same information--particularly that the response I received was unprofessional and there was no concern that the only day I had to explore the city I was in was ruined by their lack of professionalism and I was out Uber fairs to get into town for a tour that did not happen. I received back an email that said, "We only refund the tour part. Let me know how I can be of service." No apology--it's the most bizarre and unprofessional interaction I have had with a company in a long time. Don't use them or book with them through second party websites...especially if it's your only shot at a tour.
1 7 years ago (14-05-2018)

We did the San Diego Tours: Tijuana Up & Down Tour on Sunday, May 06, 2018, and it was great. Booking was easy; the price was fine, finding the location and checking in was smooth and easy and the tour with Atala was informative, interesting and enjoyable. We would definitely take another tour with them.
5 7 years ago (08-05-2018)

Juan was our tour guide to Mexico. He was the sweetest guy and you can really tell he loves his job. He did an outstanding job on keeping us on our toes and making us laugh. My aunt and mom have been to many countries but this trip was their favorite. Also going through the boarder took no time at all surprisingly. I loved it all!
5 8 years ago (21-12-2017)