FORETHOUGHT

Routinely have multi day outages. Customer service can never deliver ETA for fix. Have bad infrastructure as single data center outage was full outage for 5+ days. Probably only have one days center which is absurd. If I had another option for internet I'd switch. Their customer service and tech support only work business hours so good luck with weekend or after hours outages or issues.

We pay for 1gb internet and currently see speeds as low as 32Mbs. I have called forethought support and been hung up on several times. When I have spoken to someone, they claim it’s my router but even when I plug into the modem directly which they recommended speeds are sub 100Mbs. On my last attempt 2 weeks ago, the person told me engineering would look into it, but I’ve heard nothing. If you have the choice, stay away from this “fiberoptic” option as their service is garbage.

Worst internet imaginable. Horrible service. I pay $70 for Giganet fiber service. Yet I consistently only get about 100Mbps download speed despite my contract actually saying I pay for 1000Mbps speed checked via cable direct from modem. I called them and they said they would have an engineer call me back. Never did. I have had for over a month with poor connectivity. I have to call a third time on Monday. During activation they repeatedly try to upset you their router if you want WiFi and make it extremely difficult to use your own should be plug and play but required over an hour of a phone tech tapping keys and repeatedly trying to rent me a router for an additional $20. They essentially have a monopoly in my area so we are screwed which is why they don’t care how many people write horrible reviews. Comcast seems like a dream at this point. Update: it’s 6 months later and they still haven’t fixed my stuff or issued me refunds.

I had San Isabel Telecom that was bought out by Forethought. net. We did not have any issues with the service until we cancelled because we were moving. The new owners called to put the service in their name and to their knowledge that happened. When I received a bill I called and was told that we had to give 30 days notice and I would have to pay for the next 30 days even though I was not using the system now paying for 50 days of service since it is 20 days after we closed on our house. We never had a contract or had any idea we were working with Forethought as our bills still say San Isabel Telecom.

Worst internet provider I've ever had. Been trying to get a service tech to come check the equipment for over a year to no avail. Tickets put in always noted as closed without any contact. Rude customer service people that do nothing to help. Almost had a stickers moment with that guy. Worst internet. STAY AWAY! EVEN IF YOUR DESPERATE. STAY AWAY. BUYER BEWARE!