Forever Wireless

This place is great. They're honest, fairly priced, very polite, and very knowledgeable. I told Casey the problems I was having with my phone, he was able to diagnose it and order the replacement part. When I came in for the repair, Steven was able to repair my phone quickly and effectively. Every interaction I had with the anyone from the store was extremely polite and helpful; they really want to help, and they're able to follow through flawlessly.

Forever Wireless is such a pleasure to work with. Anytime my phone breaks -- or the screen I don't worry at all because I know they will take care of it in the same day within a few hours. All the work they do is done precisely and professionally. They are friendly and courteous when you walk through the doors and their amazing customer service shines through during the whole process. Definitely a lifetime customer here --:

I've been taking my family's phones to Forever Wireless for service for years. Quick, reliable, and great prices keep me coming back. They've fixed charging ports, cracked screens, whatever. Today they did a quick fix on my Samsung S7 that developed purple splotches on the screen. Got it back in a couple of hours, good as new. Thanks!!

Got my iPhone xr screen repaired on site at my home during the Covid-19 lock down. I reached out Forever wireless on their website and chatted with Casey. He was able to setup an appointment to have a tech come to my home and complete the repair which took about 15 minutes. They respected the whole social distancing thing by having the tech ask me to leave the device outside my door while he watched from a safe distance. He took the device to his car and got repaired it. Left it by the door and rang the door bell for me to come and grab it. He waited from a distance so ensure that it was safe. The tech also mentioned that he wiped down the phone to do whatever he could to “stop the spread”, it was really nice to see how much thought they put into this process. The repair coordinator sent me an invoice to pay remotely and that was it! Phone is working great and I am super thankful to have found a service like this. Thank you to Forever Wireless for your great service!

Best cellular phone establishment that I have ever had the pleasure of doing business in! All the staff is extremely nice and making you happy is their main focus. If they don’t have exactly what you’re looking for they will do what they have to in order to get it for you in a timely fashion. And the owner Casey is the most down to earth and friendly person you will come across. I will definitely continue to go to any one of his locations for any/all my cellular needs

I recently had my iPad battery replaced at Forever Wireless. They were less expensive then the Apple store and you don’t have the crazy wait. Thanks you for the repair and the great service. If I need any future repairs you guys will get my business! I highly recommend Forever Wireless!

Thank you to Casey and the metro II store for repairing my iPhone 6 screen. They were very professional and accommodating and the repair was done same day within 45 minutes of dropping off the phone. I could not be happier with the results. This is a great store and I will definitely be using them for any repair I have in the future.

I had the best onsite service to replace my iPhone X battery. The tech who came to help me was quick, efficient, knowledgable, and overall extremely helpful. I could not have asked for a more convenient experience. THANK YOU!!

These guys fixed my LG V20 by replacing the MicroSD slot, but in doing so the broke the combined nano-sim slot. When I asked that they use their own warrantee to fix it they first blamed me for breaking the slot and then offered my $97 back, but only refunded my credit card $48. To be clear, I paid half before the repair, so this was like only getting refunded one of the charges. Update: I was upset about that and left this review, but they eventually worked it out with me and refunded the rest of my money. As a result, I'm added two starts to the review for their honesty and good will, and I have added this update to the middle of the review. I wouldn't have left this review if I got it all back, or if my phone worked. Can they fix an iPhone screen? Probably. Can they fix another phone with micro-soldering? No. Are they honest and fair with honoring their warrantee? The original review said: "Not in my experience.", but now that I'm updating it to reflect them giving back the rest of my money: Yes, they can be honest and fair, but keep working with them if you think they dropped the ball, and in the end you might see them make it right, like they did in my case.

I recommend this place if you need to repair your cell phone. I was hopeless as I have quite rare cell phone-Lenovo. The touch screen stopped working when It got moistured in my back pack during rain. I called Customer Service at Lenovo and warranty wouldn't cover it. Luckily I found this excellent place where amazing people like Steve work!!!! Steve was very knowledgeable, polite and action oriented. He fixed it almost immediately for me at the place. The cost of repair was also very satisfying. I hope I will not be back here but if you need to repair your phone, don't waste time in searching, just go there.