Fortune Cookie

Stopped by to get lunch dine-in. Ordered the Moo Goo Gai Pan lunch specials and it comes with egg roll and fried rice. The moo goo gai pan itself was good and the egg roll is decent. The fried rice tasted like rice mixed with soy sauce and not properly fried nor mixed. Definitely recommend regular steamed/white rice instead. Friendly staff and quick service.

Used to be one of our favorites, HORRIBLE Now!!! Fortune Cookie used have have amazing food, but not any more. It has taken a 180 and is the worst Chinese food I’ve had! Gross! Mongolian beef was 80% mushrooms, Cashew chicken literally had 3 cashews in it. Not exaggerating. The fired rice was mediocre at best and that’s being generous. It used to be really good. They must have different cooks, management, or something. I don’t know what happened, we’ll never return. SHAME!

So i literally just placed an order probably an hour ago and my wife goes to bite into her chicken and she is met with this. A price tag fried into her wing. Smh. Bit into a crab Rangoon simultaneously and the thing was completely saturated in grease. I’m the process of trying to get a full refund but the fact that they’re even producing food like this is outrageous!

I recommend using skirt steak cut against the grain. This cheaper steak cut is chewy. Charge us more, give us less, or both. Whatever you have to do to maintain a higher quality. Skirt steak is 100% the way to go. Wont even need corn starch, just cook it fast and hot. Try it out.

This beef looks suspicious!!! I WILL NEVER EAT here again! I called to tell them it taste and looks different, but he just said, “OK”….. No ma’am or sir. #GROSS

As I’m leaving this review I can attest to the fact that the customer service from the manager Brandon is absolutely terrible!! Brandon is rude and has zero cares about how your experience is at the restaurant. I even took the time to tell him how as a young manager how important it is to treat your customers with some sort of dignity and respect. I literally came in from church with a suit on and was treated like trash. I told him that I’d be leaving a review and he was totally unfazed. I WILL NEVER COME BACK TO THIS RESTAURANT AND I DO NOT RECOMMEND IT UNLESS YOU’RE OK WITH BE TREATED LIKE A SECOND CLASS INDIVIDUAL. FYI if you’re wondering who the manager Brandon is, it’s the gentleman in the pictures above who where’s his hat backwards. He’s the worst!

AVOID THIS ESTABLISHMENT AT ALL COSTS! On September 5, 2022, my family and I placed orders for three combination plates, a Crab Rangoon order, an order of egg drop soup, an additional order of fried noodles, and six egg rolls. When we got home, we discovered the egg rolls were missing, the rice was undercooked, and the shrimp was also undercooked. We called right away and went back to the restaurant to ask about the food. Even though the business closed at 9 p.m. Eastern Standard Time, no one was there when we arrived at 9:23 p.m. On September 6, 2022, we contacted and spoke with the manager a gentleman with no given name, who said that undercooked rice was typical and that no refund could be given, but that we could still get the six egg rolls. When we complained about the undercooked rice and shrimp that came with the missing food, we were told that the only thing that could be done was to replace the egg rolls. When we asked to speak with the owner, we were told that he was out of the building and that he would not be returning. We have spent thousands of dollars at this restaurant over the years, and we have told others that it serves the best Chinese food. Following this incident, I strongly suggest all customers, friends, and family to AVOID THIS ESTABLISHMENT! They don't value their patrons' loyalty. Nobody wants to spend money on a subpar service. Legal actions are next because we are on the way to the hospital!

WARNING!!!!! The two individuals are the meanest people you will ever meet! Our food was delayed and they had about several people waiting and instead of apologizing and letting us know what time the food would be ready they begin yelling at us and treating us like dirt! I ended up having to take their picture and also post it and told them I was going to leave a review and they say they could care less! The AUTHORITIES ended up coming out to the location because they were acting out of control and they refused to issue refunds! They were even rude and mean to the officer! Please choose a better location to eat! These people clearly need a break or some type of vacation they were yelling at the police yelling at customers and this was all on Christmas Day mind you!

These two are working over time! Very pleasant to work with, especially with rude customers. Love their food, would recommend!

I am a frequent customer at Fortune Cookie. I go at least 2-3 x a month. Never had a problem with my orders. I love the food. BRANDON who said today 11/22/22 is the manager is the most nasty and disrespectful worker I have EVER encounter at Fortune Cookie. Today he was rude and said he will NOT give a credit when there was a misunderstanding over the order. In the past I was able to get a credit or accomodations. Today Brandon was very nasty and very unprofessional. That is bad business. Brandon does not need to be in the store front working the counter with that type of nasty poor customer service. If Brandon continues to work at Fortune Cookie.... Fortune Cookie will loose a lot of business.