Fossil Store

Kalwin is the absolute HEART OF FOSSIL. He is so dedicated, knowledgeable, accommodating, helpful and most of all - he is a good man!! This was my second or third purchase at this store and he is the reason I come back. I couldn't ask for a better advice or purchasing experience. Phenomenal Job Kalwin : See you next time :

Went to the store recently to get a battery for my watch. Associate Melinda provided excellent, quality service. She was patient and friendly. I even ordered other items due to her great suggestions and service. Next time you are there, ask for Melinda, she will take care of you. PCH

Very helpful staff. I was contemplating on whether I wanted to buy a watch but I didn't like the nylon band it had. When they explained that I can customize the band with any band they had. And I really liked the durable stainless steel option. However I couldn't afford to get it with the watch. I will be going back to get it in the near future.

While in Fossil as they were changing my watch battery for free, I browsed the store and will be returning for another watch, bag and necklace. It's worth a look. Great quality, fashion and wonderful customer service.

The people here are very friendly and very helpful. We love the products too! Edited to add: The management team here Colby and Donna are the best at customer service that I have seen in a long time. It's worth it to buy a watch here JUST to let them take care of you. They absolutely could not be any better!

I love it. I bought my gold Fossil Q hybrid from here and I get many compliments on it.

Melinda was very nice and great to work with. We had a great experience in the Fossil store at Penn Square mall. We plan to visit there again!! Had good customer service and good sale offers.

Absolutely fantastic customer service. I had an activity tracker that I received as a gift, and unfortunately it did not work. When I took it back to this store, they did everything in their power to make the situation right. Because they did not have any activity trackers in stock, they allowed me to exchange my defective tracker for a hybrid watch even without a receipt, which is everything the activity tracker is and more. I could not be more grateful for the excellent and kind service I received from each employee during my experience at Fossil. Each employee was patient and informative. I highly recommend visiting the store and looking at all of Fossil's products. You will have a wonderful experience because of how well Fossil's products are made and how great the employees are to their customers. Thanks for everything!

We had an amazing experience at Fossil! We went to pick up my watch that we ordered online, and the salesperson saw that we had ordered one for my husband to be delivered to our home since the website said store pickup wasn't available. However, since she had one of his watches in stock, she went ahead and gave us that one and canceled the delivery. Then she went and above and beyond when she saw that my current watch had broken and replaced it for free. We were blown away by the customer service and will be going to this location for all of our watch needs!

I had a great time finding my watch here. The two girls that were working were very helpful and personable. I originally came in to look at the Fossil Q smartwatch and of course saw a newer model. After considering another time to buy the new HR, whenever it goes on sale, she directed me to the sport smartwatch that was on sale. Told me everything it offered and how it compares to their others and then allowed me to look. I immediately loved the way it felt after I put it on. I have always enjoyed going to this location and I definitely would recommend stopping by!