Fresh Express Nola

About

Concierge Laundry and Dry Cleaning Services. Pickup/Delivery to home, office, work, movie set, hotels, ships, job sites and more. Business laundry service.

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Garment Care:
Blackwell Enterprise Networking LLC., DBA – Fresh Express will use reasonable efforts to maintain a high quality cleaning service. Blackwell Enterprise Networking, LLC., DBA – Fresh Express accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. Blackwell Enterprise Networking LLC., DBA – Fresh Express , accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions; provided, however, Blackwell Enterprise Networking LLC., DBA – Fresh Express will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer's laundry bag if the plastic bag is clearly labeled "delicates." Blackwell Enterprise Networking, LLC., DBA – Fresh Express is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Blackwell Enterprise Networking LLC., DBA – Fresh Express, reserves the right to refuse to clean any garment. Blackwell Enterprise Networking, LLC., DBA – Fresh Express does not guarantee the removal of all stains. Blackwell Enterprise Networking LLC., DBA – Fresh Express, will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. Blackwell Enterprise Networking, LLC., DBA – Fresh Express is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.
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Loss or Damage:
In the rare instance that your garment is lost or damaged by Blackwell Enterprise Networking LLC., DBA – Fresh Express, , we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute ("IFI"). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Blackwell Enterprise Networking LLC., DBA – Fresh Express, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Blackwell Enterprise Networking LLC., DBA – Fresh Express, may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200, and the maximum total reimbursement per customer is two and one-half times the amount paid for a one-semester laundry plan, or one and one-quarter times the amount paid for a two-semester laundry plan. Although Blackwell Enterprise Networking LLC., DBA – Fresh Express, is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above.

We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.

Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that Blackwell Enterprise Networking LLC., DBA – Fresh Express, is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
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Use of Third-Party Service Providers:
Blackwell Enterprise Networking LLC., DBA – Fresh Express, or its associates will deliver the customer's items to and from a laundering and dry-cleaning service of Blackwell Enterprise Networking LLC., DBA – Fresh Express choice. Blackwell Enterprise Networking LLC., DBA – Fresh Express, reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. Blackwell Enterprise Networking LLC., DBA – Fresh Express, is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
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Disclaimer:
Blackwell Enterprise Networking LLC., DBA – Fresh Express, liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Blackwell Enterprise Networking LLC., DBA – Fresh Express, liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy. In no event will Cleaners be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Blackwell Enterprise Networking, LLC. knew or should have known of the likelihood of any such loss or damages. Blackwell Enterprise Networking LLC., DBA – Fresh Express, disclaims all warranties, express or implied, with respect to the services rendered to the customer.