Reviews
High End Buyers BEWARE!!!!
We placed a $50,000 order. We worked closely with Iggy. Money was collected yet at the time of delivery we discovered the Miele Fridge, freezer and dishwasher were NEVER ordered. Wolf range was broken upon arrival. Still waiting for the part to come in to enjoy my $18,000 range. Manager refuses to return our calls.
SHAME ON YOU Friedman’s.
We will NEVER do business with these people again. NEVER!
1
7 years ago (13-01-2018)
We had some bumps in the road to getting our appliances but I would recommend Friedman's and our sales rep, Raj. We went in at the beginning of January and purchased 4 appliances. We got a deal I was happy with and awaited the appliances to arrive and be installed. When the installer went to pick up the appliances he discovered that only 3 were in, even though I was told all 4 arrived which is why we scheduled installation. Turns out our cooktop arrived damaged and was sent back but no one ordered a replacement. Raj got an exception to expedite an order and offered to pay the installation for that unit. The installer came to install the other 3 appliances only to discover our hood was damaged when he opened the box. So two appliances were installed, but unfortunately the dishwasher worked once and then threw an error code. Bosch had a backup to schedule service so Rag got an exception to issue us a new unit. We had to wait ~1.5weeks from the first install to the second install (for the appliances to arrive and to get on the schedule with our installer) but this time there were 3 appliances waiting for him and all were installed and work great.
We now have a Bosch dishwasher, Zephyr hood, Viking cooktop, and GE wall unit microwave/oven combo.
While it was frustrating to experience the hiccups along the way I will say I felt Raj was always on my side and took my frustration well and did everything he could to make the situation right. Though it will probably be a while until we buy appliances again I would definitely go back to Friedman's!
4
7 years ago (20-02-2018)
I hate taking the time to write a review but this is necessary. Although Friedman's has a nice showroom the customer service is ghastly. We ordered and paid for an oven and dishwasher in December, 2016. We were told we would have them by Christmas. The oven was delayed and I called in January and February but was told to stop calling because they would call me. In May (yes May) my wife and I went in and were told that they tried to call us on 3/3 and 3/9 but got no response so the oven was sent back ( remember we already paid for both items). I proved with my phone bill that I received no calls from them. Further, they had my wife's number and my email but we received no contact. We were told that we would get the items soon and a guy named Daryl said we would get a $250 credit toward the $350 installation - not much but ok. The oven and dishwasher were installed but I have now left Daryl 3 voice messages regarding the $250 with no response. I hate spending time on this but I will definitely be looking into other options to get Friedman's to be held responsible for their actions.
1
8 years ago (31-05-2017)
Great place to seek out what's new, what you like and sort of "test drive" appliances. But once you leave you feel like you were at a used car lot. Prices are competitive even with online dealers. Good selection but they only carry certain brands. I felt like once the sale was made, I was chopped liver. Funny enough, I've purchased before and I purchased again. Apparently the appliance and the price were more of concern than how I felt once the transaction was over. It's not a bad place to start and the prices aren't out of line with Sears or Amazon.
3
8 years ago (01-11-2016)
Great customer service.
My microwave/stove vent died. I walked in and described what I wanted in replacement. Customer service rep really knew his stuf, and even knew which models of which brands are still offered in white. Inside of 15 minutes I had ordered the microwave and installation. Turns out, the one that arrived was defective, which I learned only after installation. With no questions asked, Friedman's ordered a replacement, called the installation guy, and had a new one installed at no expense to me within 3-4 days. Fantastic. I am SO glad I didn't buy on the internet.
5
8 years ago (05-06-2017)
