Frontier Airlines

I was not allowed to go inside the building and meet one of the supervisors. I was told by the front desk staff that nobody sits in the building and everyone works from home but I saw many people leaving the building between 4-4:30 pm. My suitcase is missing for last 6 months and nobody from the Frontier's baggage department ever called me back even after I filed the claim online as well as at the Airport where I lost my bag. This airlines doesn't care about lost baggage. I would highly recommend not to fly with the Frontier. Rather fly with a reputable airlines like United, Southwest, or Delta who atleast listens to their customers. Frontier seems to be running the show at low cost budget without enough staff, not caring for the customers. I had to fly all the way from East coast to their main office in Denver to speak with one of the supervisors in person about my lost baggage and I wasn't even allowed to enter the building. The front desk lady who was not polite again gave me the options of contacting the baggage department online which I have been doing for past 6 months without any results. Then she tried contacting someone to give me a call which was not helpful at all. At this point, I am not left with any option but to go to the court against Frontier. They really don't care about customer's experience and all they care about is their profit by running the show at low budget. Please fly with a reputable airlines. Frontier won't care if any sort of problem arises.

Tips to fly Frontier Airlines: Don’t fly Frontier! Just order water and nothing else. Don’t get sick or buy upgrades “perks” they are non refundable and have cancellation fees. Flights are not refundable with cancellation fees. Don’t print boarding pass, save $25. Pack light on personal items, no check in bags or carry on, and don’t sit with those you travel with or pay double the flight cost upgrades so you can. If you do the math most other airlines are cheaper. Keep an eye on gate changes as they are not communicated. Other airlines do a much better job in comparison. This airline and this business model should not survive. DON’T FLY FRONTIER unless it is an emergency and the arrival and departure times are critical. Even then, don’t fly Frontier. Frontier CEO, are you listening to your customers at all? Do you and your family fly Frontier?

WHY WOULD YOU THINK THAT PRACTICALLY THREATENING CUSTOMERS IS A GOOD IDEA? My flight 1151 from MCO to ONT on 11/22/22 refers: The almost threatening attitude adopted by the "in-your-face" Frontier signage and also your staff, towards passengers who are in line with a "personal item" bag that may be just a hair larger than the 18x14x8" allowed for a personal item, as evidenced during boarding process at the gate, was very unfair and uncalled for. That kind of aggressive 'customer service' does nothing good for your brand or your public image. It reminded me of the heavy-handed threatening TV ads that used to run above car rental check-in lines in the USA in the 1970's and 80's, before a class action law suit banned them from being used, on the basis of pure customer intimidation. Now Frontier is doing the same thing here in 2022 - firstly by trying to trick us into paying for silly extras that should be included in the flight anyway, and then when we don't fall for those, by trying to deliberately intimidate your passengers into submission, hoping to gouge us with totally ridiculous fees like charging $61 for a single piece of carry-on baggage on a single leg!, and fees which are increased at every step of the ticket-buying and checkin process. This is the behavior of a deliberately devious company that clearly does not have customer satisfaction at the heart of it's mission. And why on earth would you want to be building a reputation for being that kind of organization? You should be re-thinking your marketing strategy, because this one is doing you no good at all. 38 year international aviation sales & marketing veteran.

On August 2, 2022 I booked a flight with Frontier Airlines for November 11, 2022 from Cancun, Mexico to Orlando Florida. Between the time that I booked the flight and my actual flight date, my original flight was cancelled and I was re-booked, The problem is I never received notification. Every time I checked my booking, it still showed me the original departure time. Frontier Airlines was not helpful at the ticket counter or on the phone. I had to pay for a hotel and book a flight with another airline. Frontier was not about to get anymore money from me. Be careful with these low cost carriers, you get what you pay for!! They will leave you stranded.

I requested an extension of an airline credit that I had obtained during the pandemic. I had been unable to use the credit due to my husband being diagnosed with lung cancer. I attached a note from the oncologist explaining that my husband could not fly since he was under going radiation treatments. The request was denied. This company doesn’t care about their passengers. I could not believe how insensitive this company is. Beware before booking with frontier. This was the first time booking with frontier and my last. No customer service whatsoever. By the way they would not allow me to transfer the credit to my daughter. In other words I lose over $850.00 dollars.

I was returning from a cruise my return from Orlando to Atlanta was to leave at 2:35 pm when I arrived around 10am at MCO Orlando I was told my flight left at 4:35 am. I asked do you think if I knew my flight departed at 4am I would have cone to the airport early for a 2:35 pm flight? I was still on the boat at 4am . He said I booked with a third party they were supposed to notify me however, smart fares did not. The agent told me I could not get a flight until 10pm the next evening and of course this was impossible. I asked if they would give me a voucher for a room and meals because of the inconvenience he said no I booked with a third party he could not help me. I responded that I had no control over their arrangement I booked and paid for my flight on your airline. When I got a little irate he said I don’t have time for this and that he was trying to help me that I should call smart fares. I called smart fares they said they tried to reach me but the only email I had received from Smart Fares was an offer for future flights nothing about my current flight.. Back to the frontier counter. I explained again they had not informed me of a flight change and that the airline changed the flight so this was their responsibility and at the end of the day I purchased a ticket to fly your airline and smart fares made a commission so you both have been made whole, but I have no other option but to buy another ticket or wait here til tomorrow night ? The agent then told me they had no information about me because I booked with a third party which I told him you should have the same demographic information about your customers as the third party you’re commission fees to. More fussing and and complaining which went nowhere. I ended up purchasing another flight ticket with Delta airlines departing that evening. Never again on frontier.

They cancel my flight in February of this year an hour before boarding and it took them 6 months to reimburse me after I sent in my documents of buying another flight the next day. After talking with their customer service over the time period I was informed their back office would be in contact through email only but I never heard anything back. So I finally contacted the corporate office customer relations department and the lady was completely rude and never offered anything else for my troubles of having to continue to contact them for reimbursement. No wonder the other airlines do better because they at least take care of their customers especially when it’s the airlines fault.

I needed a last minute flight for a family member on a budget. I normally use united airlines but all flights were booked. I searched frontier and saw a great price so I bought what I thought was a good deal. After purchasing the tickets they started charging for everything. Bags extra backpack extra ticket counter extra. You should be ashamed of yourselves robbing people blind. I gaurentee after paying to use the counter it will be empty. It's always empty when we pass by. Do not get fooled into the frontier trickery. In the end I paid more for a round trip flight on frontier then I would have paid flying Delta or any of the other better airlines.

Frontier is not a comfortable airlines to deal with. I have experienced extorting for paying for a carry on when the bag was a personal item. This company has a professional way of stealing thieving money from customers. Access to a customer service representative does not exist. They chat with you texting while you have desperate immediate needs. I will never let them steal from me again! They should be put out if business! Customers should not be treated this way. I spent money on a plane trip not disappointments and a ruined Thanks Giving!

Without a doubt, this is the worst airline in the world. It is impossible to book a flight using their online buy-a-flight, you can't get through to anyone on any phone line. I spent 3 hours trying to book a flight, I used 3 different credit cards that work everywhere else. I wonder if their flight maintenance is just as poor. Management rots from the top down!!!! I just booked the same flight with United using the same credit card and had no problem. This airline stinks, I would not ever try to use them again!!!!!!