Gamers 002

I stopped in to pick up a copy of Red Dead Redemption 2. Got home started the install on my series X and I was notified that the game was scratched or dirty. After further inspection I noticed that there was a deep scratch. No biggie, took it in and the younger kind was helpful and tried to resurface it. Unfortunately he used the wrong pad and made the disc worse. He quietly said “oh shit” handed me the disk hoping I wouldn’t check it. When I was in my car I inspected it and noticed the circular scratches around the disk and took it back in and ended getting a cheaper game and the rest for in store credit. He tired so that was nice. Trying to pull a fast one on me, that lost my respect. a recommendation from another game lover, check the games better that people trade in. Seems like a ongoing issue I’ve noticed in other reviews. Also don’t try to screw over your customers. I would have been cool to get something else still if he was honest.

Very comfy store, people were playing Mario Party 64 and were very welcoming and knowledgeable, amazing selection of retro and new games at shockingly low prices, 3DS Legend of Zelda games for 20 bucks? Yes please! Great place, highly recommend stopping by.

Great retro game store, I’ve been going to this retro game store here and there for around 15 years. Haven’t had many problems with the retro products I’ve bought overall, and I haven’t had issues with individuals working there. As time goes though you never know who will move on in a different direction or who starts working there. I’m glad it’s back in session.

Bought red dead redemption two and the play disc doesn’t work. Very disappointed. Going back for a refund update: I came back 2 weeks later a different employee was working there super nice fixed the disc for free.

They have a nice tainted glass with a sign that says "Ask about this glass!", So we did, and their answer was "I don't know the price, but it's very expensive". What kind of unprofessional and lazy answer is that? That store has 1 or 2 interesting things, but their customer service is horrible.

DONT GO HERE, BAD EXPERIENCE ALMOST EVERY TIME. I walked in to the store and there were 5 or so other people there, though they were just browsing. They left shortly after, about 5 mins. I was standing at the counter for 15 more minutes as the associate was playing a PS2 game and would periodically stop to check his phone. I get if he's testing it out or whatever but he didn't say hi, didn't greet me, didn't say a word, didn't even acknowledge me. I turned and walked out - still with no acknowledgement.

They're trash! They told me 6 months to pay off my repaired xbox and I kept calling them over and over and they ignored me, til finally they answered 4 months later saying "it's ours now and we're keeping ur elite 2 controller and elden ring game!" they're thieves don't let them touch your systems they never said 30 days or it's ours, I have a phone recording of them saying 6 months! I'm filing a complaint with the BBB. THEIVES!

Look, I’m gonna get straight to the point. I like gamers, I’ve always liked coming here in the past, and I was elated when I heard they’d begun reopening their stores. Normally I have a great experience shopping here, and the W center location has been friendly almost every time I’ve gone in. But, I went in yesterday to shop for a game with my dad and also made the decision to buy a copy of Pokémon leaf green. All was well and good, I got the game home, the guy working that day is always great when we go in. Later in the evening, I booted up my game to find that the save file wasn’t retained. Okay, whatever, it’s happened to my older games and I just had to restart them. Long story short, I ended up finding out through research that the one I’d purchased was definitely a bootleg. I went back the next day to resolve the issue, and I tried to explain to the guy working the store at that time why I thought it was a bootleg, but he wouldn’t listen to me at all. I was trying to be polite about it again, I love gamers, and I don’t want to see them go under again He told me the battery was dry, and only gave me the option to have it repaired. I inquired about a refund or exchange, and he again restated that it would be more convenient for them to just have it repaired. But the issue was that it was definitely a bootleg, and I knew that when it went in for a repair, they would also realize it and I’d have to either get my money back or do an exchange for the other cartridge. He ended up reluctantly letting me do an even exchange, and before leaving the store I double checked the cartridge itself and it was absolutely genuine. But the whole situation kind of put me off. If the business reads this review, I understand that you stand by your ways of checking of the products you sell, but this time, a fake slipped through the cracks and ended up for sale. I don’t have a problem with that, but when a customer comes back with that sort of issue, it’s so important to hear what they have to say instead of writing it off! Attached are a side by side comparison of a real Nintendo cartridge vs. the fake one that ended up with me. Real v fake: ESRB rating is a thinner line weight on bootleg Bootleg’s Nintendo logo has an L in place of the “i” There is no date of manufacture on the inside of the cartridge, and the Nintendo logo is the wrong font The Nintendo seal is slightly blurry Back: Nintendo is the wrong font below the screw The divot below the Model number is twice as small as a regular cartridge On top of that, the game couldn’t keep a save file. The text speed was also much slower and less reactive on the bootleg. I implore you guys to remove this other one from the shelf if you haven’t already!

Store is clean, not cramped and brightly lit. Employee was very friendly, helpful and knowledgeable about what was in the store and also about games in general. Good selection of games and accessories.

Excellent book/,media store! I could spend all day here lost in the shelves. The store is clean, organized and very friendly staff!