Reviews
Stephon came out to assess the problem with the door, which was the motor. They were able to schedule a Saturday appointment to accommodate my schedule from being out of town. George was very professional and courteous, he installed a new motor and accompany arts, wall and door openers, ensured the remote controls worked and that I was able to use the app and connect it to Amazon delivery. He explained how long the job would take when he arrived and cleaned everything up. He asked if he could place the company contact information on the wall near the opener, prior to sticking it on and he gave me advice on the second door and when to replace anything. George called to say he was running late. It would have been nice to get a call back stating he was still delayed and provide an updated ETA.
Our garage door would not open and my car was stuck inside. Called Garage Door Nova late at night and was able to talk to someone to schedule an appointment for the next day. Curtis was our technician and he was great! He arrived at our house and immediately inspected our garage door to identify the problems and was able to fix the springs and cables the same day! Curtis got our garage door working like brand new and operating quieter than ever! He was great for those working from home, my husband was taking work calls but Curtis was able to work independently, quickly, and quietly. Curtis was straight to the point, showed us our options and provided recommendations without trying to pressure us or upcharge like some other companies do. Overall, the service was quick, price was fair, and Curtis was excellent. I highly recommend.
I found this company via a Google search for garage door servicing companies in the DMV. My garage door spring broke on a Sunday, got a Monday appt! The technician, Curtis, showed up at the specified time, knew exactly what the issue was. I’m a retired Air Force aircraft maintainer, so I can tell when a technician knows what they’re doing. Curtis was very detail oriented, professional, and courteous. Garage door repair and functional checks were completed thoroughly, in a minimal amount of time. OUTSTANDING!
Roger the tech was professional and knowledgeable. Great tech. My garage door apart from being messed up it squeaked ALOT and after he was done he not only fixed the problem but it's super quiet not. One more thing company was at my house in a few hours same day... Thanks so much
I contacted garage door nova and was able to get an appointment for the next day. The contractor, Curtis explained everything that I needed and in detail. Very knowledgeable and respectful young man. Keep up the good work Curtis.
Curtis was very professional and efficient. He has great customer service and communication skills. He completed the job done very fast and clean up afterwards. The price was very reasonable. I will recommend this company to anyone who is looking for the best service for the best price.
We recently had our broken garage door spring replaced by Garage Door Nova, and the experience was fantastic from start to finish. Before contacting GDN, we consulted with two other companies, but we were far from impressed. The first company was a complete joke – the technician showed up with sagging pants, no uniform, and gave us very little transparency. I had to ask so many follow-up questions just to understand what was going on, only to find out they were a third party sent to our home. The second company, which is well-known, was shockingly overpriced. They literally itemized everything in what should have been a kit and charged us for each part. It was clear the technician knew I’d caught on to their ridiculous pricing tactics. Thankfully, my neighbor referred us to GDN and even shared his quote with us. As homeowners, my husband and I consider more than just the price—we look at reviews, the professionalism and knowledge of the technician, and how well they communicate. Roger from GDN checked all those boxes! He arrived on time, explained everything thoroughly, and walked us through what was happening every step of the way. We instantly felt the "know, like, trust" factor, and the work was completed in under an hour! We couldn’t be happier with GDN's service, and I’ll definitely be referring them to my neighbors, especially since they will likely need to replace their garage doors soon. Thank you, GDN!
Curtis, was an amazing technician. He explained everything to me and ensured that I understood what was being repaired and why. I highly recommend this company.
I had a fantastic experience with Garage Door Nova technician Curtis. Not only did he fix my issue, but he also made my door close quieter. I'm a happy customer and will definitely recommend Curtis and the company to anyone with garage door issues in the future.
This is my second time using Garage Door NOva. They replaced a garage door at another home in 2021, and I was satisfy with their service. Fast forward 6/2024 Curtis came to my home within the timeframe specified to give estimate. He was courtesy, professional and very knowledgeable of what was wrong the garage. He completed the service and my garage is currently back in working condition. Thank you Curtis, Garage Door Nova