Garnet Wines & Liquors

To the owner: Mihir Patel, Being an Indian Immigrant, I am used to being judged by the color of my skin - as I am sure you have experienced various times in your life, especially as an Indian running an iconic wine shop in Manhattan. Today what I experienced at your store , no less doled out by your teenage son, leaves me really worried for his future and the future of this country. Your teenage son made incredibly racist remarks and treated my husband and I with utter disdain and disrespect. He told me to "Get a move on" as I was browsing for wine and almost ran me over with his cart . Upon being confronted, he told us that he did not have to be polite to us because we are ugly Indians! He screamed, "Just look at how ugly this woman is! I don't have to respect her." !!!! Is his tone reflective of the conversation and attitude in your store? Though your staff was apologetic for his behavior, they were unable to control his rants. Another man shopping in the store was deeply offended by his behavior and told him to get a grip. Your employees also mentioned how he is disrespectful towards the staff in the store. With this type of attitude towards your customers and your staff, I wonder how long you will be able to stay in business. I have shopped at Garnet for the last fifteen years and have cases of wine delivered to parties that I host. Needless to say, I will not be shopping at Garnet any longer.
1 9 years ago (10-02-2018)

amazing place, my son accidentally dropped a bottle and they gave me a free one???? love this place
5 8 years ago (04-05-2018)

The store is wonderful, their prices are unbeatable. Love the discounts!
5 8 years ago (04-05-2018)

This store this amazing! Their prices are unbeatable.
5 8 years ago (04-05-2018)

Spent the ENTIRE afternoon (it is now almost 7pm) waiting for an order placed via app--and it's still not here. Staff is not organized, order tracking is abysmal. They have no idea if the order will be delivered or no. I wish I could give it ZERO stars. Waste of time and energy. Now I have to call my credit card company to do a charge back, still don't have the wine, and lost half of my Saturday. Great.
1 9 years ago (24-02-2018)