Reviews
I do not recommend this Denver airport shuttle service. Twice September 2023 and March 2024 they did not show up to pick me up despite my reservations and despite the fact that I confirmed with them the previous day. No one answered the phone in both instances around the time of the reserved pickup. I’m only giving a 1 star because they USED to be a reliable shuttle service.
I have only the highest regard for the owner and driving team of Golden West AirportShuttle! They were able to seamlessly handle my 15 international students ever-changing schedules as they arrived in a snow storm - from dawn until the wee hours of the night. Everyone effortlessly met with the Golden West Shuttle and arrived safe and sound in Golden. The same held for their pick-up and return to DIA. This is a highly-organized AND very caring team. I will continue to use and recommend them for our organization, and any other travelers.
Zero stars in my book- the guy that dropped us off this morning carelessly hurled my suitcase out of the shuttle, breaking my brand new $300 XL suitcase after the driver coughed his lungs out the entire drive to the airport. The young lady I spoke to this morning, Hibba was polite and as helpful as she could be. The gentleman who I am assuming is the owner, is rude and was not apologetic. They refuse to repair the damage caused on a brand new suit case caused by THEIR driver at their Lakewood pickup location. Do not trust these people with your valuables, do not waste your time or money. Shady business practices if you ask me, to damage someone’s personal belongings due to NEGLIGENCE and then tell the customer that there’s nothing they will do about it.
I just wanted to thank Samir our driver for picking us up at the airport at 2:00 am which was 2 hours later due to airline delays. Everyone in office has been great working with helpful in letting Samir know about our delay. I definitely will be using your service when needed thanks again. It’s been a year since I used golden west services and again they came through with flying colors.Rasheed our first driver called the day before to confirm our pick up time and arrived 15 minutes early which was great getting us to the airport in time. Anouar our second driver texted me earlier in the day asking for flight number and for pick up time and I proceeded to tell him. Needless to say our flight was delayed but I texted Anouar and he promptly responded saying no problem. Once arriving at airport I told him we were picking up luggage and heading to pick up spot where he was waiting. So thanks golden west I definitely appreciate your prompt service and will use in the future. Mike
I ordered and paid for a special airport shuttle run from my home to the airport for a very early flight. After the company agreed to take my money and provide for my request, I received a call from the driver telling me that he would come at a later time then I requested. I like to arrive early for flights to ensure I have time to travel without worrying about missing my flight. I called the company to complain that the later time would not get me there on time to make my flight. The company "compromised" by splitting the difference from the time I requested and the time the driver had said he would be willing to pick me up. The driver showed up in a surly mood that he had to pick me up so early. He said HE knew how long it took to make that drive. Problem is, he calculated the time based on normal traffic with no backups. Well, we did hit a backup on the approach to the airport and even the driver was getting nervous about us making our plane although he can picked us up a half hour earlier then he wanted to. As it was we just barely made the plane on time. This is not good customer service. If the customer requests a specific time regardless of when the plane leaves and pays the extra charge for that service then the agreed to arrangements should not be changed at the last minute to convenience the driver. If I want to arrive early at the airport that is my choice. No one should decide for me that I don't need that extra time. I will not trust this company again for rides to the airport.
Excellent service! My flight schedule is early morning, and they took care of everything so well. The drivers are very friendly. Highly recommend it!
My flight was delayed 3 hours so I was charged an additional $35 on top of the original fee. They said it was because I was the only one to pick up. The driver told me he has to pay for his own gas. I see nowhere on the website where there is mention of additional fees for late flights beyond the customer’s control.
I had a wonderful experience with the shuttle service, especially with Rashid and Samir. It was my first time in Golden, and they were not only professional but also provided personal care. I highly recommend their service.
We used Golden West for a private shuttle to and from the airport. Our drivers were both extremely professional, timely and good drivers. For our return home, as soon as our plane landed and I turned on my phone, I had a text from our driver, Hassan. He asked us to text again when we had our baggage and reminded us where to meet him. It was so smooth and easy. We will certainly use Golden West shuttle again! Great service and great value.
Did an amazing job ferrying me and colleagues in very difficult conditions, working for hours at a time with highly variable schedules and still courteous and friendly. Rachid and his team helped make our conference possible, definitely recommended!
