Golf Galaxy

Experience was okay... the club fitting were timely. What got me was when my husband asked the cashier if they gave a military discount his response was " We don't support the military or first responders" So needless to say we WILL NOT BE BACK!

I wonder what the reaction would be if a male called a female customer and called them dear? Why was it okay for the female manager to call me dear as I went out the door?

Went in with $300 in gift cards and wanted to get fitted for a hybrid or utility wood. All bays were open, three shoppers in total there in the store, and I was told they had no fitting openings. I was also told by a grumpy employee who was eager to take his break that higher speed players don’t play hybrids and hastily found me a S flex two hybrid after saying they had no X flex and said I could hit some balls into a net and see if I liked it before walking away. I told the other two employees re-gripping clubs clubs that I’d call them later to schedule a fitting when they weren’t too busy. I immediately went down the road to Golf Headquarters, was immediately helped by an open minded and knowledgeable employee there, was worked into a fitting bay within 5 minutes, all were full, and walked out with a brand new Calway Rogue ST Pro 18* X flex utility wood that fit my needs. Do yourself a favor and only go to Golf HQ for serious club inquiries and fittings. It’s my second fitting experience there and the level of professionalism is light years ahead of Golf Galaxy. Leave the balls, apparel, shoes, and whatnot to Golf Galaxy. Having said that, Golf HQ will get all of my business once my gift cards run out.

I had a great experience getting fitted and directed toward a set of irons that were best for me. I had waited, just short of four weeks, and thought I would call to see if I could get some help finding out the status of my clubs. I called on Monday, March 7 and was greeted by an eager, willing to help representative, who looked up my information and promised to call on the 8th. I waited until 24 hours had passed and called back. Another man answered, looked up my information and assured me someone would call tomorrow. Why did the first guy just say, ‘hey man, i am going to tell you i will call back but don’t really mean it.” I spent almost a thousand dollars for that sort of dismissive service. Certainly, associates get busy, sidetracked and distracted, so do the customers. Great store, an awesome amount of resources from which to choose, but do they really care? It is too bad that their support staff does not share the interest that their golf professionals clearly possess. The reality is, like it or not, no other golf store can offer the merchandise , expertise or technology that they have. I guess we just have to accept being less valuable to them after money has changed hands.

They priced matched and now I’m playing with the iron set of my dreams. Only in America. Thank you and God Bless….

Staff was incredibly rude here. The older man working made me so uncomfortable by his comment that I left the store.

The gentleman that helped me was thorough and extremely knowledgeable. Great experience i will return for future needs

Unless you're a 10 handicap or better, apparently you aren't good enough to get fitted. Made me cut it short. Seemed like he just wanted me to leave so he could go to lunch early. The older man I went to was cool when I was just trying out a club to buy...but I wish he just let me buy it and didn't talk me into going for a fitting. Not everyone is a pro, some people are just trying to have fun.

Disappointing. I paid $100 for an iron fitting but didn't see results to justify purchase. Rather than lose the $100 that would have been applied to the purchase of irons, I asked if I could instead apply it to the purchase of a new driver. Staff told me "he didn't think so". Disappointed that he didn't feel the need to find out for sure especially given that they had the opportunity to sell a driver. Heading to Golf HQ!

Highly recommend.. Dale is an awesome club fitter.