Goodwill Industries

I went in for cookware spatulas spoons etc and there was ONE metal spatula for $4.99 and they had a used egg pan for $6.99 where I just got a brand new one for $3.99 at grocery outlet that cranks out eggs like nothing else. The cookware section is sorely lacking and priced poorly in my opinion. FORTUNATELY I make my own luck.. I happened to come in on a green tag day and I got some sweet Keen Boots priced at $40 for $20! My beau got some reasonably priced socks from the rack as well. There is a wide array of items here just not necessarily what you are looking for. Hit and miss! Oh the parking lot is tight and a nightmare. I would park around the corner if my partner was not driving as we are in a big old truck and some people park close to the storefront 3 point turn territory. Keeping it real!

Very clean and well organized with plenty of gems in the stacks. So many beautiful housewares and great clothing. I’m surprised by the negative comments, I think this is a great Goodwill!

I asked if their dressing rooms were open for me to try some things on and they said they were closed but that they had a “30 day return policy”. I wrongly assumed this meant that you can return the items that didn’t end up fitting for your money back. I should have asked for their full return policy because if I knew it was just for store credit then I would have been more selective on my purchases. The workers are pretty seasoned bc they have to deal with a lot of thefts and characters off the street, so they’re not the most customer service friendly but it is what it is. The store itself is pretty organized. No real complaints other than seeing a pair of Shien pants going for $11.99 which is wild.

This is the first place I've ever been to where I was harassed by the staff and customers for taking pictures of merchandise which I was only trying to give them a good review online but all I can say is I guess he's people are really mean and if you find yourself in town I wouldn't stop by here ever and it's kind of sad that Google makes money on people giving stuff away for free.

I saw some nice things in this store, but I don't really have space for more in the house.

One day past the 30 days and they refuse to do the return. Without changing rooms, you have to buy just to try on so returns should be easier! This just burns existing customers and makes them not want to come back. I would've spent more money if I'd gotten the store credit! And I would keep coming back been shopping here several times a year for many years but it's too much work and too risky a purchase to be worth the effort.

Ok…. so what exactly is up with this location’s donation policy? I recently decided to move out of state and put a little collection of rather valuable items consisting of house wares, clothes, and other décor together for the sole purpose of donating. Since the Lombard location was the closest Goodwill to me, this is where I ended up bringing these items to. When I pulled up to the donation area, I noticed it was a little different than usual. After a few minutes of waiting, a man slowly walked up to my car with a bin. I got out of my car and greeted him, and he said nothing back. I started giving him my items explaining to him what they were and where I got them. He still said nothing back, but hesitantly took items from me. After handing him a few different things, he finally said “WHOA! OK ENOUGH!”. I looked at him surprised and he said, “you’re giving too much.”. I was confused and responded with “are you guys not accepting donations?” He just shook his head without elaborating. I was very confused on what was going on. After a pause, he pointed to a set of rather expensive mixing bowls still in my car and said “I’ll take that.. and no more!” I handed them to him and then he went back inside. I was confused and annoyed at how that whole interaction went. I get that it’s probably his responsibility to make sure he’s not taking trash from people donating, but most of the stuff wasn’t even looked at. I ended up taking the rest of the items I was going to donate back home. I packed them up, took them with me, and donated after my move and ending up keeping some of it. Was this a one-off issue or was donating here treated like you’re inconveniencing them?

Went to this location on Christmas Eve hoping they would help me w 1pair of pants & 1 top, cuz I'm homeless and someone had stolen everything I own, some of us homeless ACTUALLY ARE EMPLOYED, being in between pay periods I didn't have $ to buy anything, so I asked the manager on site the one w glasses short hair and a speech problem, a real jerk, he told me we don't help the homeless we help people w disability problems trying to help themselves, in front of other customers and embarrassed me, there's been many other issues w him before I never complained, till now, I've just had it.

I came to look for interview clothes, and it takes time to put together an outfit especially when fitting rooms are closed. I spent an hour in there but the staff made it as if I spent hours in there and was stealing. I was stared and glared at by every single employee, and if I didn’t need an outfit I would have left. As I decided on a few things, and went to checkout I realized my bag was gone. I am not sure if I set it down, or someone took it. As I was in distress about my bag, they treated me like I was a crazed person. Starring at me and looking me up and down. I asked the manger if he saw my bag and he aggressively told me no and quickly walked away from me. I had to beg him to take my number if they found it, I thought maybe I set it down and forgot where I put it. As I wrote my number down he was gesturing his hands to other employees as if he was annoyed or making fun of me. I took another loop around the store to see if I could find it and the same manger came up to me aggressively pointing his finger telling me I have to make a purchase! This was after I purchased all my clothes! I don’t know why I was the target or what biases they have, but these employees like to harass and bully people. Worst Goodwill.

Goodwill stores seem to be this sinister slice of hell. With prices that make you wonder where poor people can actually shop, incredibly slow check out, racks that are so crammed with clothes you can't even see the indivudual items, and the cherry on top is that you don't find out the fitting rooms are closed until you have shopped for an hour and then you see the only signs which are on the fitting room doors. Why not place a multitude of signs throughout the store so that shoppers dont waste their time shopping for an hour only to find out they cannot try on clothes? Logic suggests that Goodwill decided they dont want customers to know the fitting rooms are closed because they will forgo clothes shopping; discover ing that you just spent an hour shopping for clothes you cant try on will make Goodwill more money because many people will decide to buy the clothes anyways, since they have now invested time in selecting them. Those customers will plan to return items they dont like, but many will not follow through. Its quite a scheme. I am a disabled person and legally cannot be denied use of a fitting room. Today Goodwill denied me use because they are using their fitting rooms for storage. It seems that the extra money Goodwill is making will be spent on lawsuits.