Gps City

1/5 **Terrible Experience - Unreasonable Restocking Fee and Poor Packaging!** I returned my item to GPS CITY completely unopened and brand new, only to be charged an outrageous $120 restocking fee! They claimed the box edges were damaged, making it "unsellable." Funny enough, they shipped it to me in a flimsy plastic bag with no protection, so any damage was clearly their own doing. Charging me for their poor packaging and then refusing to work with me on the fee is unacceptable. This is terrible customer service, and I won’t be buying from them again. Avoid this seller if you want a fair and hassle-free experience! **Update** After this response on Google I got this message on Amazon, see attached. cannot stand by their word.

Avoid at all costs. Not only do they not stand behind their product, they have the rudest customer service I ever experienced. My first encounter was through Amazon where they allegedly sent a Garmin fishfinder cover that never got here. They would not even discuss the matter. Amazon provided a refund. I then ordered two additional covers based on GPS City's advice. They arrived but one would not fit. Some clerk because I can't use another similar word named Joe in Customer dis-Service told me it was my problem and that I would have to pay for a return and flat out hung up as I was questioning his decision...would love to meet this Joe and show him what a combat Marine is made of alas, I believe in Karma. The cost of return shipping is the same as cost of product $15...scammed twice by this dastardly outfit. Use anyone BUT GPS City

HEED THE WARNINGS! Do not purchase directly from this seller. Undisclosed restocking fees of 10-50% on unopened products even in direct violation of Amazon’s return policy on the particular item in this case - “Watches”. This information, along with supporting documents were provided to the seller but they ignore the policy tell you refer your complaint to Amazon only. My next complaint is going to be with Garmin Corporate about their “premier seller.” Their communication is inattentive, condescending and would never purchase from them again…

Placed an order noting item was in stock and will be shipped same day. Credit card was charged and received notification of order creation. Received NO notification what-so-ever, however after initiating a chat with an agent requesting information on my order, was told that the item was out of stock and new stock would not be available for weeks. Stuck with charge for an item that they are unable to deliver as stated initially, and cannot guarantee any shipping date as they oversold. This seems to be a recurring trend with GPS City, I for one will take my business elsewhere in the future.

Wasn’t great! The gentleman on live chat was helpful but unable to fix my issue. They need to step up their game as everything that I ordered is available at Amazon, next day delivery & for free based the value of my purchase. I placed my order based on information on their website. As it turned out the info was not accurate. If I had not checked my order status I would not have known that there was an issue. I suggested that they ship the items available now & the missing item when they had it but at no further cost to me. They would not do that. I was told that I would have to pay the second shipping charge so I canceled my order

Really needed a part for my Garmin Livescope for an upcoming trip. GPS city showed in stock and ready to ship, so I placed the order for a Zero Degree transducer mount and added an extra $11 for expedited shipping. I got a confirmation email noting the order was recieved and my credit card had been charged. 3 days later no item no notice of shipping. I had to go to their site and track the order which then inidicated backordered with expected delivery in just over 3 weeks! Now the day before the trip, I have no part and it's too late to get one. Had they just notified me it was backordered, I could have found one in time. To add insult to injury, when I look at the item today, it STILL shows in stock and ready to ship even. I cancelled my order and will not use them again.

I tried to order from them online. The details aren't very interesting but it was not a good experience.

Everything seemed fine when I placed my order, expected shipping was 2 to 4 days, great even picked the option to get it a bit sooner for a few bucks more. 4 days go by I look at my order status and it says back ordered for 2 weeks. Why couldn't you tell me that when I placed the order? Not very happy being lied to about delivery dates, or being charged more to get it sooner and not actually having that option. Wont bother with gps city anymore theres plenty of sites out there to order these types of things.

Ordered GPS watch through eBay. 2 weeks after the expected delivery date there was still nothing and USPS was not able to locate. Tracking said it was dropped off at a post office in Nevada, acceptance pending. 48 hours after starting refund process and not receiving a response eBay intervened, said they failed to provide a valid tracking number, and issued a refund. They are slow to respond to emails/messages, in confirmation emails they say to call them because the response is faster. I wish I had read all these reviews first!

This was my first time buying from GPS City. My order was processed quickly for an item on backorder. The product came in stock when their website said it would and they shipped my item the same day it arrived in their inventory. Very happy with my GPS City experience