Graduate School USA

I'd like to start by saying the training was fantastic! Doris obviously knows her material JTR inside and out, including updates. She was able to answer all student questions and she tailored our class to emphasize our specific needs. I was an administrative mess - my course had not been confirmed or paid before I arrived. The staff went above and beyond to resolve the registration issues without interrupting training. Then when I got home I had to switch the card used to pay for the course. Nicole was amazing in walking me through the process of getting my mess straightened out. I will be looking to Graduate School USA as my FIRST choice for any future training needed in my organization.

I called and write multiple times to get some information about a Grant Management certificate but nobody ever call me back or wrote me back. There is not enough information on the website and it is not clear. I ended up clicking on the enroll button to try to get some information about costs and it came a message saying that I’m enrolled in the program. I was nervous that I had to pay or required to do something. I wrote to ask that they remove me from their lists but nobody answered. Poor support service and orientation. I won’t bother waist if my time here.

My company chose this institution because I needed a course that relates to my job and they offered it sooner than my organization. They spend money to send me there but only authorize me to stay until the last day of the course as my company does not want to pay an additional night for the hotel to leave the following day. I leave the class early on the last day, as I told the instructor, and they refuse to issue the certificate even though the instructor agreed that my leaving early would be fine and they would mail the certificate. I emailed several people explaining this situation and no one has responded back and one person told me to refer to the rules and regulations page on their website. The certificate refusal needs to be on the registration page!!! Duh people! They do not honor agreements, nor are they customer oriented.

I took an auditing course and I was extremely disappointed. The content of the course was dated and poorly organized. The instructor was never prepared and could not answer students’ questions. The instructor was supposedly a retired professional, however, that seemed far from the truth. The instructor was constantly confused by the content and would skip content that the instructor didn’t understand. Don’t waste your own or your agency’s money here.

Recently had training at this facility and lets just say everything is and was unorganized. Lets just start with calling into to register. I specifically spoke with a juanita who I later found never registered me for a Dc course but registered me for a san diego course. I showed up for a class just to later find out it was not offered in the dc location. Upset is an understatement . Never will attend this facility again .

Highly recommend institution and work-related programming.

Good source for professional development for the federal employee.

Tremendous school for instruction in government training.

Great training and instructors!!

Horrible customer service, a product of their environment