Great Bear Tire & Auto

I recently purchased a rim and tire package from a well known company, once installed began experiencing vibration. Took the car to my local dealer who due to the rims being aftermarket advised me to replace them with the original because they experienced issues balancing them along with two other service centers. I contacted the company I purchased them from, stating the issues requesting a replacement or refund. As with any company they required a specialty test to be preformed from a shop of their recommendation, Great Bear was one such location. My first thought was this would be a waste of time zero issues would be found. I checked the reviews some favorable and some negative human perception, with this in mind I made an appointment with Tommy. My first impression of him was curiosity, from what was posted, our interaction was positive and courteous the appointment was for 8am, I was 10 minutes early and he was opening up and directed me to a lot across from the shop while he moved cars around. Once my car was in the shop and on the lift the wheel tech took special care with the rims, never using an impact tools but manual removing the lug nuts avoiding an unnecessary scratches or damage, greatly appreciated. Tommy kept me advised throughout and, documented the results also texting images of the Hunter machine results for the claim, for some this may seem trivial but I consider good customer service important to building confidence for future business. I wanted to say thank you for the assistance and correcting what should have been satisfactory sale at purchase. I can say that I am greatly satisfied with the car. I would also like to speak well of the tech, who name I'm embarrassed to say I forgot his meticulous efforts to protect the rims from damage was reassuring and would make me a future customer...

Very positive experience getting a new set of tires installed, along with an inspection. Tommy was extremely communicative in a good way throughout the process, texting me pictures as the work was progressing and timing updates. Pointed out a couple of minor things he suggested to fix which I already knew were an issue and took care of it at a reasonable price. Would definitely go there again.<b class="YQwAz">Service:</b>&nbsp;Tires

Finding a reliable auto shop in the city seemed impossible until I found Great Bear. Tom & his staff are more than attentive, professional, timely, and kind. Clear communication from start to finish, the pricing is also always transparent and fair. I have been 3 times and will continue to trust them with my car. Thank you Great Bear!!!

A very frustrating roadside malfunction, resulting in a towing-to-shop experience in 2020, has turned into several returned visits to maintain two vehicles. The work needed and options for services along with cost estimates are clearly explained. The owner communicates in a straight-forward manner about progress and timelines. I have recommended the shop to friends and family and trust their reliability. They do high quality work and pay attention to details.<b class="YQwAz">Services:</b>&nbsp;Auto brake repair

Thank you Tommy for getting me back on the road. Good work, fair price and no nonsense. I use to take my truck to Great Bear but fell off and had some bad experiences with so many other shops. Truck is coming in 20 years old and Great Bear fixed my issue and addressed all my concerns. I’ll be taking my truck to them exclusively from now on. Carful Tommy, I got so much more work for you this summer <b class="YQwAz">Services:</b>&nbsp;Auto brake repair

Wow talk about unprofessional staff. Asked the estimated time for inspection and the front desk staff replied he doesn't know. When asked for a rough time range so I can let my wife know her car, he replied his wife woke up with a tooth ache. -Meaning not my problem so my wife's concerns are not his problem. Update - Look at his response, and as well as others. It's my wife's car so it is a matter of importance to inform her of the estimated time of completion. It's as easy as saying I believe it may take 3 -5 hours. He says he's been in business for a long time but still has difficulty providing an estimated time to complete. No idea what's going on in his shop. Walk away. You'll get better service elsewhere.

I came into town to.visit family. Brakes started acting up on way. I call next morning. They took me in ..looked at the problem. Called me ..got a reasonable quote. They had work done that day! Nice! Great service. So greatful to the crew!! Highly recommend.<b class="YQwAz">Service:</b>&nbsp;Brakes

I think the work they do is very good and thorough, they replaced my rotors and breaks, and found another issue which they fixed at no extra charge. You will pay accordingly. Also if you’re asking for inspection, first make sure that all the things you can replace yourself are done like windshield wipers etc, because you’ll pay top dollar for these if your car needs them. Also if you’re told you need other work, verify for yourself or get a second opinion. I was told I need a new axel because the boot was leaking grease, I took a look at it and it was an external smudge of grease, no crack in the boot itself. I was told my battery was leaking acid, and their replacement charge was definitely in the high end… I took out the battery and cleaned it up, it’s not leaking anymore, maybe it was the hot weather, and the car has been starting for months now with this battery they told me was bad. So with the new axel I didn’t need and new battery which is still fine, I saved over 1K by doublechecking myself if these things really needed to be done. Over all the service I got was good, I didn’t feel pressured into anything and the owner was very patient with the questions I had.

Fast, reliable service. Tom and his staff are well educated in automobiles, and are professionals In automotive repairs. Highly recommend Great Bear Tire & Auto Repair services to anyone with car issues.<b class="YQwAz">Service:</b>&nbsp;General repairs &amp; maintenance

I have been a customer of great BEAR tire & auto for over 5 years. Always good service, honest , and professional work . You pay to get the work done right .<b class="YQwAz">Service:</b>&nbsp;Brakes