Green Mountain Heating & Air Conditioning

I hired Scott to replace my furnace and A/C. He was incredibly personable, honest, and trustworthy throughout the whole process. Weeks before it was scheduled to take place, my pilot light went out on my existing furnace, and he stopped by within 5 minutes to show me how to relight it. Just an overall stand-up guy.

On October 24, 2019, I had 2 appointments with Scott for him to come out and service my 2 rental houses. I wanted to have him go out and clean furnaces and make sure they were ready for the winter. He called that day and said he had to cancel because he had no heat service calls. I said fine and he was scheduled to come out next Thursday, October 31st. Then on the 27th of October, the furnace of 1 of the houses stopped working. I called Scott to come out and fix it because now I had a "no heat emergency"! I called him 4 times and left voicemails explaining that he was supposed to have come out the Thursday before and cancelled on me. I received NO CALL back. I got a hold of another company who took care of the situation. Now it is a week later and I still have not heard from Scott or any other person at Green Mountain heating. This company is not there when you need them.

My furnace stopped working and I noticed it had a Green Mountain sticker on it. I called and spoke to Scott who took the time to walk me through all the steps to fix it. He was very polite, courteous, and knowledgeable, and didn't charge me a dime! Talk about a business doing the right thing! Thanks Scott!