Griffith Energy Services

I would like to thank the entire Griffith Energy Services team for their dedicated service and continued support over the years. Each representative and technician has readily responded with kindness, concern and immediate action with each request. It is through their coordinated teamwork that my family and I have been long standing customers. Thanks again for your commitment to serving others. Greatly appreciated.

Received a fuel delivery from Griffith yesterday. Driver Mike 2603 called ahead as requested and was very polite and efficient. Delivery was close to 6pm almost dark this time of year so I know he was working hard and anxious to get finished for the day.

They charged a ton of money for a service plan and never fulfilled a single service request or seasonal tuneups. Impossible to get anyone on the phone. Our furnace kicked up soot all over the house because they let the oil get too low.

This company is the worst. Beware. I canceled my account from this place because I switched to heat pump and because they charge a lot. I started my account in the summer and swithed to a budget plan in September and october i installed a heat pump. So I never actually recieved a service or anything. Somehow they keep sending me a bill for $400 and now it's $600 claiming pass due even though I no longer have an account and never actually got service or anything. If anyone else is having problems with this company, we should get together and file a class action suit against them. Feel free to respond to this so I can contact my lawyer and together we can eliminate this bad practice.

Just found out that I've been consistently OVERCHARGED for heating oil by 50%!! Do NOT do business with these fraudsters. When I called them they immediately dropped their price by $2+ per gallon. I feel defrauded and sick, as I've been a customer for nearly 20 years. Think of the thousands of ill-gotten dollars they've taken from me.

Not even close to doggone dependable. 13 days since I called for oil and still nothing, except for an emergency 10 gallons on day 10. Even though I’ve called almost every day since day 8 and they keep telling me they are coming that day once they said first thing the next day but nope, still haven’t gotten a full delivery. And it’s sooo cold out, we’re burning it quicker so this is not a good feeling. After about 6 yrs being a customer! Not the first time this has happened and not the only issue we’ve had. Unreliable company, don’t bother unless u want to be worry about being left in the cold with no heat.

Griffith Energy Services, Inc are great, they put me on a budget plan when I bout my house in West Virginia. I needed a new oil tank and they brought me one and put it in and they put that on the budget also. They automatically deliver oil and when I call them they are right there with oil. I just thing they are great and when I call them on the phone everybody in the office is so nice and always willing to help you. Betty Summers

I have had a horrible experience with Griffith service for the past 3 weeks. I have an outside oil boiler that needed repair. On day one of scheduled service I specifically told them I needed an afternoon appointment and was given a 12 to 2 time slot. At about 9:50 when I was not home, my wife called me on my cell to say the just arrived. After 15 minutes or so making phone calls I was told they would come back between 12 and 2. By 2 I was calling them to see where they were. They said tech would be there by 4. They never called and never showed. So we re scheduled for another for another day between 2 and 4. Almost a repeat performance only worse. No show by 4. I called and they said tech would be there by 5. At 5 I called and they said tech would be there by 6:30. By 8 I turned off my phone and expected to have missed a message from them. I was wrong. Again no call no apologies-nothing. I then called and asked for a service manager to call me. They said I would get a call before the end of the day. You guessed it - still waiting. They have very good techs once they arrive but there service has pushed me away as a customer of about 15 years.