Grizzly Industrial Inc.

My shop is full of Grizzly tools. Probably the best value out there... some of the stuff can be a little Harbor Freight-ish (mostly the lesser priced stuff like brad nailers) but by and large tough to go wrong here. Nice showroom if you're in the area. Customer service has been okay from my end, but not always the speediest.
4 7 years ago (30-05-2018)

Very good in store customer service. I often stop in and ask questions regarding my grizzly tools I've purchased over the last 15 years. My table saw still runs as well as the day I bought it and I use it several times a week for production work. They have been very helpful in recommending band saw blades. I like that they will take the time to help each customer with whatever woodworking challenge he's facing.
5 8 years ago (10-12-2017)

I have no doubt the equipment is of high quality, however the customer service department needs a complete overhaul. My purchase - a simple 1 HP dust collector - was back ordered an additional 2 months and I was never notified! I called today to purchase a 17'' band saw and check on the delivery of my dust collector (due about now). Grizz's response was essentially, "Well, you can sign up and we can call you if the dust collector is pushed back even further"
2 7 years ago (08-02-2018)

I went to the showroom in Bellingham to get a hands-on feel for what I needed in my shop. They guy at the desk was really informative and helped me get a well sized tool for my needs. Isn't often someone talks you out of going bigger. A nice change. The bandsaw worked very well. So much so that I am considering some other tools as well. Figured I would try purchasing one thing at a time to make sure I was getting the quality I needed.
5 8 years ago (29-11-2017)

The way this company handled the people who were injured by their Grizzly 10" Hybrid Table Saw, Model G0771, is just awful. It's one thing for a company to manufacture a defective product. It's reasonable to expect that, despite what are hoped to be best efforts to make a product safe, components will break and injuries will result. People that were injured sustained their injuries because a motor pulley came loose, hit the table saw blade, and caused the saw blades teeth to break off and become flying metal projectiles; posing a risk of laceration or impact injury. The U.S. Consumer Product Safety Commission gave notice of Grizzly Industrial recalling that model on August 15, 2015. The correspondence that transpired between injured consumers and a technical and quality manager was both saddening and capable of provoking feelings of anger towards the company. Though never stated directly, the tone was certainly that the injured consumers were being quite an unwanted burden. Of course injured consumers are a burden! However, their injuries are a burden to them too. Moreover, dealing with anyone injured by a defective is the responsibility of that company. Call is part of the cost for the profits made from those very consumers that were contacting you because a piece of metal flew in their face and ripped part of their nose off. Hopefully, things have changed around there in the past years.
1 8 years ago (10-04-2017)