Hampton Inn Boston-Logan Airport

We had a great stay at the Hampton Inn. Everyone from the staff was helpful and we didn't have any issues with the shuttle service, great drivers. Our room was clean and comfy, perfect after our flight. Its age start to show and the elevators are busy day and night but overall, good value! Rooms: Comfy and clean but start showing its age. Walkability: Bad for walking around, although there are some stores around, you cannot cross the highway in front of the hotel and the crosswalks are far and scarce.

INCREDIBLY DISAPPOINTING, UNSAFE, CARELESS. We stayed at this hotel so we could park and use the shuttle to and from the airport. Upon our return, we waited for nearly an hour at the airport for the shuttle to pick us up. We had to call two times. When the shuttle driver finally arrived, the vehicle smelled strongly like cigarettes. The driver had the windows open during the first few minutes of the drive, presumably in an attempt to air the van out, even though it is the beginning of March and all of us in the shuttle were cold. Along the drive to the hotel, the driver took a detour off the route to stop and pick up an unknown person on a random street corner in the city not a designated stop, with no explanation. When we arrived at the hotel, another guest's car was unloading a passenger at the entrance. Our driver used multiple profane expletives to explain his frustration with this person, despite the presence of children / families in the shuttle. After parking, the driver carelessly threw our luggage from the van onto the ground. He then walked into the hotel loudly reprimanding the shuttle passengers that nobody had tipped him. One of the passengers told him, "you were terrible! I'm actually going to be filing a complaint!" And the driver told her to go ahead and do that. After playing phone tag with the hotel manager who told us he would return our call in half an hour, but it actually took 3 days to get ahold of him, they ultimately offered us a $30 refund, which is 15% of what we paid them for our stay and for parking. We declined, feeling this is insulting, not even close to compensatory to the experience we had, and not worth our time. I NEVER write negative reviews, and I ALWAYS try to give the benefit of the doubt to people, but this situation was completely unacceptable and inexcusable. This entire experience felt careless and unsafe, and the hotel had the opportunity to do right by the customer and absolutely did not. We will not be using this hotel in the future, and neither should you. Note: the hotel responded to my review as below but absolutely nobody has been in contact with us / we have not been apprised of any actions or changes that are taking place to ensure this never happens again.

Every time I give Hampton Inn another chance I regret it. The pictures tell most of the story. Broken, out of date, poorly maintained equipment. It was not all bad. The pillows were great. And the staff were nice. But the extra $20/night for parking in a not great neighborhood, at a hotel creaky non-certified elevators and no in-room microwave was not great. Breakfast wasn't terrible, but I think i may have gotten some food poison from the bar. I woke up with severe gastrointestinal distress. All in all, won't be back. **EDIT** Per advice I received, here is a description of the pictures: 1. Clothes iron that is broken and missing a piece. 2. Hair on the handle in the bathroom, when I entered the room. 3. A dirty outlet 4. A possibly moldy ledge in the shower. 5. A very dirty air vent right next to the "clean" towels 6. The shower head pulled away from the wall. 7. A piece of missing mirror 8. The elevators certificate out of date it was VERY ominous sounding too 9. The glue-gunk chain guard? 10 Missing tab on the coffeemaker, so it was not stable 11. The other elevator did not even HAVE a cert. 12. The exercise equipment was broken 13. Not sure what that was but it was along the entire baseboard of the exercise room.

I was very happy with my stay. Clean spacious room, nice breakfast, hot water, extra blanket. It was a lot of cars in parking lot, but there was still couple of spots. It was a lot of people as well, but in a room it was very quiet, so nothing bothered me. There is also a pool, I didn’t go, but it seems to be very popular. If you traveling to Boston, I think it’s a good place to stay at. Prices are very friendly as well.

If it wasn’t for the rooms paper thin walls and complete lack of availability of the front desk at midnight this room would have been lovely. It was simple, updated and clean. Very pleasant to enter but we had just flown in from the DR and were exhausted. For hours and hours several of the rooms adjacent to ours were so loud, obnoxious, inconsiderate of ANYone other than themselves…and I spent much time just trying to find the number for the front desk because it wasn’t provided in the room. Long after my hubby finally was able to call the noise still continued. Although in every other way this place was a nice enough environment just to sleep before and after a flight…I would never recommend it based on our extremely poor personal experience. Maybe next time you do a remodel …budget in some sound proofing measures to show your guests you care about them…or at least provide a number for the front desk IN THE ROOM. Wild. You have to spend megabucks these days if you want the most basic forms of human decency. Rooms: Surprisingly simple and tidy. Nearby activities: A timely shuttle to airport which is close by. Safety: I mean it would have been nice to have the number for the front desk in the room. Food & drinks: A nice complimentary breakfast. Noteworthy details: Paper thin walls. Bring your anxiety and sleeping meds and maybe just book a nicer hotel.

First know that parking is 20.00 per night. Second, be aware that some of the photos seen above are not accurate pictures of this hotel. The pool area is much smaller and not very clean. The hot tub was put of order while we were there. The QR code I scanned in the room for information about breakfast only told me when it started and that it stay open until it closed, it didn’t give a clear closing time. The staff seemed annoyed with customers for being surprised the parking was so expensive. The beds were very high. The room was hot. The shower sprayed all over even with using the shower curtain properly.

This has been the second time we booked a stay in this affordable Hilton group hotel, and our experience went from good [during covid times] to wonderful this February 2024. Granted, the hotels location is not idyllic. However, the closeness to Ligan Airport and their complimentary shuttle service make up for it anytime. The rooms are specious, the bathroom clean and equipped with all amenities, free Wi-Fi, free parking, free generous continental breakfast, Nice size TV, and a bed comfy second to none are just a few of the highlights the hotel offered. Extremely friendly staff, a spacious lobby with lots of comfy seating it is a place we wouldn't hesitate to recommend. Rooms: Spacious, well furnished, Safety: Delivery to the lobby only, helpdesk manned 24/7 Food & drinks: Drinkable water, coffee maker and equipment in room, fridge and freezer in room, ice machine with free ice accessible, mw accessible in lobby, continental breakfast included,

The hotel is ok. It’s your basic high volume airport hotel. Avoid the airport parking/hotel combo like the plague. It took us an hour and a half waiting with two kids for pickup. People running the shuttle operation didn’t once apologize for the fact that someone gave us the wrong pick up location. I don’t expect instant pickup. But 1.5 hours for a shuttle wait because an employee gave the wrong pickup location? Inexcusable.

We had a great stay at this hotel. The room was fantastic. Staff were friendly and helpful. Everything was exceptionally clean. Breakfast was delicious. The only comment I have is the lack of elevators. They only have one , so be prepared to wait sometime in the morning. Especially during checkout.Rooms: 5/5

We arrived at 1:30AM and the lobby was hopping! Unfortunately, after waiting on line and then making our way with luggage and kids to the 6th floor, our room keys didn't work. Back to the front desk staff- who seemed insulted that we requested new cards. Fortunately, the room was well appointed and clean, and we immediately fell asleep. Breakfast in the morning was great overall. I really appreciated the variety! It was PACKED at 9:45/10:00AM when it ends, which suggests very clearly to me that the weekend hours should be later than the weekday hours of 6-10AM. West Coasters may not want to wake up on the first day of vacation at the equivalent of 7AM. The breakfast staff were hustling, which I appreciated- but it was impossible for them to keep up with the crowds which aggravated the chaos and lines. If breakfast was even served till 10:30, there wouldn't have been such an insane push.