I came home to a basement with a lot of water. I called HD Johnson,was quoted a price, and within 45 minutes, a workman, Dave, was at the door. Several hours later, I had a new gas hot water heater. A great relief to get excellent service.
They were a no-show to an appointment. When I called, I was told that the plumber showed up and nobody was home except I was home the entire day. Never got a call, just missed the appointment and took a day off of work for nothing.