HD Restoration

I would not recommend this company. They have an F with the better business bureau for a reason. They didn't complete the work, nor was it the same quality that was there originally. It is so much worse. And when we tried to get them to fix the mistakes before we paid, they threatened to put a lien on our home. The drywall job was fine but the contractor stated he did not have a level and didn't need it. If you need anything more than dry wall, please do not use this company. You will be disappointed!

SCAM! Mitch premium restoration and Rodney partner together to promise to have you pay less of your deductible to get your business but end up wanting to do less and have you pay more. We never saw an estimate or scope of work that was submitted to our insurance until the letter from insurance came 3 weeks later. When asking about allowance for the replacement vanity, they said I could use $600 and I would need to pay the difference if I wanted anything better but it clearly states on the insurance form that $1600 was the allowance for the vanity. When asked they said the difference was due to cost of labor and overhead/profit. 60% for labor + o&p?!? That’s insane! Funny how they knew the allowance amount when they never had the insurance estimate form in front of them. On top of that, during mitigation of my bathroom, they took out a piece of baseboard in the hallway to make it look like the water damage reached there too. They submitted they would replace all the baseboards in the entire hallway. When asked about that, Rodney replied with “do you want us to do that?” Well yes, if you’re charging me for it. Apparently I was “nickel and diming” them when asking about work they clearly weren’t going to do. Stay away at all cost!

Their first sub kept showing up at my house without and appointment and demanded that I leave work to come meet him I did not. I used them for a second job, thinking it was an issue with the sub, but I had to fire them after they continued to fail to show up. They e-mailed me about picking up their dryers on the same day, but I was at work so we agreed on another date. I stayed home and waited, but they never showed up. Then they were supposed to do repair work, and I again stayed home from work, and they did not show up. I e-mailed them 2 hours after the appointment time and only THEN did they tell me the employee was sick. Then they billed my insurance a lot of money for very little work. So, both times I had to hire someone else to finish the job. To respond to the below, I DO have e-mail, which HD had. We had CONFIRMED appointments through e-mail, and no e-mail was sent to notify me of any change. Therefore, my lack of a cell phone is a poor excuse for your company's failure to show up AS ALREADY SCHEDULED.Service: Water damage-related cleanup & repair