Reviews
I had an amazing experience with this company, from start to finish. They were informative, accommodating, and were 2.5k more affordable then a competitor. I'm looking forward to using them again to install a second pellet stove in my addition. I have worked with other pellet stove companies in the past, and this company went out of their way to ensure every step, from purchase to installation, was smooth.
I have nothing but praise and admiration for Hearthworks of North Reading and the owner Kaala , along with her aide Michael. From the presentation of various wood burning insert options to my selection and actual purchase and installation, I found them forthright, even to their own deficit, patient and understanding. I am 80 years old , hard of hearing, and with short term memory issues, so most of our conversations needed to be repeated a few times. Never did I detect annoyance from them. I have tested my Napoleon Oakdale insert and it functions exactly as they said it would. I am hoping for cold weather SOON. I heartily recommend Hearthworks and their astounding staff for their honesty, fair pricing, patience, and knowledge. You can't go wrong with working with Hearthworks of North Reading.
We had bought our pellet stove from Hearthworks and gas recently gotten our first service/cleaning done by their service outfit. From sale, to follow up, to service, everyone was knowledgeable and friendly! Scheduling was easy and the service men were professional and friendly. Would recommend buying at Hearthworks any time!
Very professional crew, helpful and knowledgable on how to operate and vent my system. Received a fantastic deal/service on my new Harman Allure50.
For the first time I write a review. I feel like I got scammed! I scheduled a service for my stove. Beware that most of the service is just a simple vacuum of the unit not much else. When I called in to ask the price of an annual service I was quoted 189. When I ask why was I just charged 219 for the service all she could say is that it probably went up. "Probably". When I asked to speak with someone who may know the actual cost of the service I was told I was speaking with the person. The service is contracted. The contractor informed me that he had to charge me the Hearth Work price. Hearthwork claims that it was the contractors price. I guess the price is dependent on how they feel. Moreover, there was an additional fee for location which increase the amount. Another charge that was never mentioned or made clear to the customer. I was charged whatever the contractor felt like charging at the time. When I called in to speak with someone I was informed that I would be blacklisted! LOL!! Again I have never wrote a review but when I allow someone into my house I am not expecting to get scammed. I could have vacuumed my stove myself and saved Hearth Work time black listing customer who question their services.
I had nothing but the best experience with Hearth Works from the moment I walked through the doors to the completion of my project. I was greeted with a friendly voice and a smile. Their showroom is stunning. It is full of so many different products, with so many different options; fireplaces, outdoor furniture, fire pits, pellets and accessories. It is very clean and well taken care of. The store manager, Michael, was very professional and knowledgeable in all the products. He didn't try to talk me into something I didn't need. He listened and guided me through my purchase. My procrastination led me to make my purchase right before I needed it and I am sure it was in the height of their busy time. The delivery timeframe was straight forward and they did not disappoint. Kayla/Kalaa was responsive and helpful with the status of my with my order. She went out of her way to check with the home office that it had been shipped and assured me she would let me know when it was received....and she followed through. The installers they used were skilled, clean and they even showed us all the ins and outs on how to operate out unit. I am extremely happy with my purchase and the service I received. I would highly recommend Michael and Hearth Works to everyone that is need of any fireplace needs or any of the products they offer. Not only the people were wonderful but their prices are great too!
My wife and I purchased a gas insert fireplace from Hearthworks in North Reading. The experience starting off was perfectly fine, although a bit challenging due to COVID and trying to time the order with our construction. We gave the store manager, Michael, a budget and the type of fireplace we wanted and he provided us a package you have to buy a ton of parts and other kits – the fireplace doesn’t just come all together which we agreed to. Fast forward a few weeks when we were ready for the fireplace and we get told they don’t have this model in stock even though we placed the order weeks in advance. We then had to scramble to come up with a new fireplace order that could actually be received in time and while Michael assured us the unit would have similar functionality, we ended up paying $500-$600 more for this unit because certain parts had to be ordered separately – he refused to let us pay the same price as the original unit we ordered. Additionally, he did not include a metal cap for our chimney, which he knew we would need, which ended up costing another $400 plus the cost of having the installers come back out to the property. One of the worst parts of the customer experience when getting a fireplace from Hearthworks is their subbing out of the install of the actual fireplace. We were only offered one installer Spinosa Maintenance and had a terrible experience with them I have posted another separate review for this company. When we tried to contact Hearthworks about the various issues we were having with the installation they tried to distance themselves from the installer claiming the companies were not connected even though this is the only company they offered to install our fireplace!! It’s just a bad customer experience. They sell you a fireplace and then do absolutely nothing to help make sure your fireplace is installed and working correctly. It’s terrible customer service. If I ever buy another fireplace again it will not be from this company and I recommend others stay away as well.
I purchased a beautiful enamel finish wood stove from Hearth Works in North Reading and could not be happier with the experience from start to finish. I was greeted by Mike and Pat with a friendly face and thoughtful assistance. Their guidance through the entire process gave me the confidence to make a big purchase decision without regret. And the installers that they referred me to were second to none! They did the job on time, with incredible skill and cleaned up after themselves. Any questions I had for the store or the installer from day one were answered quickly and clearly. I have already referred family to this store and the installers, Bob and Tom. You must visit Hearth Works if you are looking for a wood stove!
Hearth Works Fireplace Center has been in business for over 25 years. We are staffed with knowledgeable, professional and friendly employees. We strive to provide you with the most accurate and up to date information available regarding your fireplace or stove project. You will always be greeted with a smile when you walk in the door at Hearth Works Fireplace Center in North Reading. If you have a problem with anything as it relates to us please feel free to reach out to any of us. We have thousands of happy customers each and every year! Mike Bergeron, Store Manager
My experience with Hearthworks store in N. Reading and their installer company Fireplaces Done Right was good. Michael Bergeron the store manager was our sales person. Purchased a Hearthstone, Clydesdale wood insert October,2015. A section of the cast iron surround came cracked out of the box. It took them a while to get a replacement from Hearthstone. When they came to install the replacement they kindly made some adjustments to the positioning of the insert per my request. Installers were extremely careful not to damage or scratch any delicate services. The insert is working great and I would recommend them to anyone in the area looking to purchase a fireplace insert.
