Helena Honda

I’m not one to prefer going to a dealership for my vehicle, especially for service. Nor am I one for leaving a review for one. But this Honda dealership is a rare breed and deserves a 5 star positive review. They were extremely kind, courteous, and helpful. Informative and knowledgeable, accurate and precise. Besides being friendly, both Dennis’ in the parts department are quick and honest about accessing the right parts for my Honda Element and getting them to me as soon as possible. We went over what the problems were multiple times and ordered the parts for it, kindly and quickly. (Usually it’s one or the other, or neither.) Scott in service was also very kind and compassionate about helping with a simple issue that occurred while I was on the road, scheduled me right in, and didn’t break the bank to address it. He also expressed his concerns about making sure I was satisfied with the results which is rare and I am grateful for. And then there was Chuck, with a huge smile and great spirit, who was probably the kindest and knowledgeable service tech I’ve met in a long time. Not only was he extremely kind but he was also extremely knowledgeable, informative, and helpful, even with possible upcoming issues I might be facing. He was careful and concerned, which made me feel better. He was easy to talk to without making me feel belittled or condescended. I could tell he genuinely enjoys the work he does, which made me feel good talking to him about it. He was great to talk to, a joy to meet, and I was lucky to have him assigned to me. It feels good knowing that there is a “good” Honda dealership here in Helena that will be there if something comes up. I had a great experience at this location and the workers there have given me hope when it comes to taking my Honda to this dealership in particular for any kind of help.
5 7 years ago (02-06-2018)

Poor warranty coverage through dealer. On a 1 year old Honda Civic with 14,000 miles, they won’t cover anything if it isn’t power train related. On top of that, they take advantage of young women with minimal car experience. Would recommend avoiding them at all cost. Poor customer service, poor service, poor vehicle warranty.
1 7 years ago (27-02-2018)

The reason for this review is to let others know about the great experience we had with Helena Honda - Helena Motors Recently my girlfriend crashed and totaled her car that she was very attached to. Our goal was to find a replacement for it that was as close to her crashed car as possible. This was not as easy as it may seem due to the fact that the 2018 models were redesigned and out of her comfort zone. We were looking for a Specific year, Model, Color and Version. I had spent many trips to dealerships that told me the car we were looking for was not available due that it was a last year model. After many nights searching on the internet for it a Dealer in Ohio told me that Honda Dealership in Helena had exactly what we were looking for. I called Helena Honda and talked to a GREAT Guy named Kourtney. He verified that they still had the car in stock and worked out a great deal for us. Since I live in CA. We hopped on a plane to Helena where Kourtney picked us up at the airport and let my girlfriend drive the car back to the dealership. Many thanks to Kourtney for making this sale very easy and enjoyable. My girlfriend says thanks to Kourtney also. Steve, Mission Viejo, Ca.
5 7 years ago (06-04-2018)

I was worried about a smell the car was making and the mechanic took time to visit with me and explain what he found. Fortunately, it wasn't a big problem and I just got an oil change. I'd recommend this place!
4 7 years ago (05-02-2018)

This place is a joke. We had just had my wife's transmission flushed 3 months prior elsewhere...they tried to upsell us when we took it in to fix a different issue by telling us that our fluid looked horrible. Not happening. CROOKS!
2 7 years ago (29-05-2018)