HESCO Automotive & Performance Center

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About

HESCO Automotive & Performance Center, LLC has been providing quality car care in Birmingham, AL, since 1971.

Story

We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Birmingham and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at HESCO Automotive & Performance Center, LLC employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.

HESCO Automotive & Performance Center, LLC is a certified NAPA AutoCare Center; we are able to provide the benefits of an established national entity while maintaining the personal touch of a family-owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.

About NAPA AutoCare

As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:

• To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
• To employ ASE-certified technicians.
• To be dedicated to customer satisfaction.
• To exercise reasonable care for the customer’s property while it is in our possession.
• To obtain prior authorization and provide a price estimate for work performed.
• To provide a system for fair settlement of customer complaints should they occur.
• To maintain the highest standards of our profession.
• To uphold the integrity of all members of the NAPA AutoCare Program.

Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare Peace of Mind Warranty, which provides our customers with 24 months/24,000 miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 14,000 NAPA AutoCare locations across the country.

"HESCO Automotive & Performance Center is the premier auto repair shop in Birmingham, serving drivers of all makes and models of foreign and domestic cars, trucks and SUVs. The ASE certified technicians at our bumper to bumper service facility can perform a full spectrum of auto repair and maintenance tasks to help keep your vehicle running its very best. HESCO is outfitted with the most up-to-date diagnostic and repair equipment, allowing us to quickly pinpoint your vehicle's issues, and then we can get right to work fixing it, getting you back on the road in a timely manner."

Address: 501 University Blvd , Birmingham 35205, AL, US

Phone: (205) 251-1472

moc.evitomotuaocseh@ffej

State: AL

City: Birmingham

Zip Code: 35205

opening hours

Monday: 07:00-18:00
Tuesday: 07:00-18:00
Wednesday: 07:00-18:00
Thursday: 07:00-18:00
Friday: 07:00-18:00
Saturday: 08:00-16:00

Update Info

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Reviews

Stinks I can't even get these fellas to work on my truck, when I called they acted like because of the year and model of the truck that it wasn't nice or new enough to work on. It is a truck that has custom performance modifications to the drive train with at least 10k in the motor/trans but yet is not "nice" enough to work  on. They said it was too "old". That really is crazy especially after seeing that they work on other people's old beater jeeps regularly. Really just needed to find a good shop I could trust with the custom aspects of my truck. Disappointed after being referred here by a family member  

Run by a great guy who genuinely cares for his customers! He will go the extra mile every time! Highly recommended.

EDITED: I can't actually give a review yet, but here's my experience: I was told to bring the car on Nov 2nd and that I should know something in 2-3 days. When I got there I was told 3 weeks before they could look at it. It was confirmed that they looked at the car, but it's DECEMBER 12th and no one has given me the courtesy of a call back even though I've spoken to the receptionist 4 times who assured me a technition would call. That was TWO WEEKS AGO. I finally spoke with someone a couple weeks later. They weren't sure what was wrong with my car. They wanted $6000 for what might be the problem, but if that didn't fix it, it was going to cost $10K. I only paid $3000 for the car lol! The best part is how they said I would be charged storage fees if I didn't get the vehicle off their property after making me wait almost THREE MONTHS. There's definitely a breakdown in communication and a lot of work needed on their professionalism.

As someone indicated, they do a lot of specialty high end vehicle work but it has been well worth the extra to know that the work is done right.  I have been taking my now 10yr old beater Jeep here for 8+ years and will take my new Subaru here.  Joe is great and always has the time to spend explaining anything to you.  He even took my husband and son around the shops to look at all of the cars there.

I have nothing but good things to say about Hesco and the people working there! My husband and I were driving from Utah to Atlanta when our car broke down in Birmingham. Even though they were busy, they fit us in and got us back on the road the next day! Not only did they fix our car, but they went above and beyond to make sure that we were taken care of while we were stuck in the city. They even called us a few days later to make sure we had made it to our destination safely and without any problems! We are SO grateful for Jeff, Joe, and everyone else who took such good care of us! This was by far the best experience we have ever had with a mechanic, and would recommend them to anyone!

I was very disappointed with this business. I had to have my car towed here the Wednesday before Thanksgiving. I was told that I would get a detailed estimate the following Monday. I was fine with that. When I called Monday I was told that they had already started replacing and fixing the damaged parts to my car without my permission and without my knowledge. So I specifically said please stop working on it until I get the detailed estimate I was promised and had looked it over. The next day I decided to have my car towed to a different shop that specializes in Volkswagen and Audi cars. When I called Hesco to tell them what I had decided they informed me that my car was almost completely finished. The owner made a decision without my permission yet again and without calling to inform me what was going on. I was highly disappointed that every decision made about my car was made without my input or knowledge. And that my request for them to stop the repairs was completely ignored. This business is very unprofessional and lacks the ability to communicate with their customers. I also feel that I was taken advantage of because I am a woman. Not to mention the repairs done to my car were done wrong. I ended up having to have all the transmission fluid drained and replaced bc they used a brand that is not recommended for German cars. I also had to have the tires rebalanced and aligned bc Hesco didn't properly do that either. I do not recommend this business to anyone.

These guys do some of the best work in Birmingham. That being said, when you see the Ferraris and classic cars in the parking lot you know you are going to pay a price that matches their level of quality work. Don't let the abrasive or lack of communication keep you from at least getting a written quote from their shop. On a side note, get someone to show you around their facility because it is basically an ever changing museum of mechanical genius. Custom builds, daily drivers, etc it's a pretty cool spot in the heart of downtown. If all else fails, you can walk to Good People Brewery or Regions Park  and drink away your sorrows.

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