Hilldrup

They alerted me an hour before arrival, laid down coverings on the wood floors and stairs, and moved everything where I wanted it once I decided where it should go. They also graciously reassembled the furniture. Quite efficient and effective.

Hilldrup moved some of my things overseas and kept some of my things in long term storage in the US. Our original coodinator was very friendly and professional. The day-of movers were very nice but ended up failing to add some things to the packing list that we didn't notice until years later and, when they never showed up, we were not reimbursed for. Their billing department failed to notice that my payments had mistakenly stopped for an entire year. I appreciated the interest-free loan but the large bill was not something I was ready for. Our items that were in long term storage for several years survived well and with no noticeable damage or wear. When we decided to move back to the US I contacted Hilldrup to get a quote to move our things again. They took so long to get back to me I ended up canceling my request with them and going with another company. Back in the States the movers that dropped off our things from storage were quick and efficient but their desire to finish and get out plus some language difficulties resulted in my inability to put in a claim for our missing items. I don't know if I'll use Hilldrup again given that I tried to use them and received little response plus the missing items and billing issues. Edit: I'd just like to point out their response to this review feels pretty par-for-the-course. They aren't attempting to reach out to me they have my name, they have my info. They want me to reach out to them if I want to talk more about it. You want to improve, Hilldrup? Be proactive.