Hitch RV

Randy Robertson was patient and helpful while looking at all of the options that I could tow. Christa the service manager made me feel like I was part of the family and that I could call on them for my needs as a first time RV purchaser. Overall above satisfied with the customer service that I received from Hitch RV!

We purchased our camper from hitch in August of 2021 brand new. After one season of camping in 2022 our slide out seals ripped apart on both sides of the slide. I was told that the one year warranty was up and that i would need to pay out of pocket to repair the seals. That’s fine as long as the service provided actually fixed the issue. Got the camper back from hitch after repairs. First off on the ticket it was stated that the new seals were lubricated. That wasn’t the case as they were dry as a bone. We only used the camper once this year 2023 and already the “new” seals are pulling out of the track. This is ridiculous. I will now be repairing them myself as i have “0” trust in the service department here. I know people who have had their campers 8 years and not a single gasket issue.

This is by far THE WORST tv dealership I have ever dealt with in my entire life. Purchased a brand new camper from them with a ton of problems I had to fix on my own. One of my slides is operating incorrectly and is pretty much off track and when I called to inquire about getting it fixed by them because it was/is still under warranty and I got nothing but attitude and unwillingness to get me any type of resolution to my problem. I guess I’m going to have to pay out of my own pocket to get the repairs done the right way.

We went to HitchRV. to look at the camper’s. After we had went to other camper dealers. Our mail lady Robin had told us about HitchRV that’s where she has bought her camper’s. When we got there we were welcomed like if they had known us for years. That meant a lot to us, you feel that warmth feeling. Our sale’s man was Mr. Ken Tuohey, he greeted us with smiles and was very polite, kind and I can keep on saying nice word to say how great of a person he is. I will let you experience it for yourself. He showed us the camper’s, that day was a very HOT day and we seen lots of camper’s. Mr. Ken was so patient the whole time he was with a smile . We asked him like thousand’s of questions, because this was our first camper ever so we knew nothing about them. We seen one we liked and we came back a couple of times to look at it. The day we were going to do the paperwork we wanted to look at more camper’s we were undecided. I know I drove Mr. Ken crazy with all the questions of solar panels and batteries and how everything would work in the camper. But with all of that he was very pleasant about everything. I think he is having solar panel nightmares . So we finally decided on a camper. We went back a couple more times to look at it, and ask questions about it, Mr. Ken got Ben to answer all the questions we had, we wanted to to see the camper on and Ben did that for us. Ben is very knowledgeable about the camper. He was very polite also. Then Mrs. Christa called us to let us know that the day we were coming in to pick up the camper it was going to be very HOT, so she wanted to let us know we could come in earlier if we wanted too. She is looking out for her customers and her employees. That is very kind, caring and thoughtful of her. So the day before we were going to pick it up we decided to play a prank on Mr. Ken. .. because I had drove him crazy we knew he would fall for it. . We told him we wanted another camper and we wanted all the solar panels transferred to a new camper. BOY!!! you had to see his face it was priceless . The day that we came to pick up the camper Ryan is the young man that walked us through and explained everything to us. Ryan is also every knowledgeable on everything he was very patient with us, with all the questions we were asking him. Just like I had said we are new to the camper owner world. We know nothing about them, and the people from HitchRV were patient, caring, and understanding with us. Their prices are phenomenon, their price are cheaper than other places, we looked at. We are very pleased with them. If you have not ever had a RV/camper and are looking for one or if you have had one and are looking for one I can say this, go here you will not be disappointed. You will leave with a smile on your face and a new camper. Experience the wonderful customer service that we did.

Purchased a new camper. The first trip found out the 2 out of 3 refrigerators did not work and a handful of smaller issues. Brought back to Hitch to have repairs done. Over more than a 2 month period i called 13 times. Service dept said they called and left a message, i never got the message. Finally picked up camper, didn't go so well. Still certain repairs were not done. Sales dept was no problem, service dept don't know how they are still in business. Would never recommend Hitch RV to anyone.

My wife and I went here to purchase our first Rv travel trailer. Mike Rutter was our salesman. Mike addressed our needs being newbies and didnt try to upsell us. He gave us so much-needed insight that I had no worries in making this purchase. The prep guys were awesome as well ,installed my camera and gave class how to hook up to truck, and off we went !!!! Highly recommend Mike and Hitch Rv. Thank you Christa in service is also great. Tom and Val Healey

The service department does not return your calls. They do not stand behind their work. I had to redo things they claimed they fixed under warranty. They have a great sales department but don’t have high expectations on their ability to repair you camper correctly. Apparently by the response from the owner you don’t understand that you may have replaced the pump but you don’t seem to understand it never worked when I got the camper back. It was winterized by you and still winterized when I got it back. I would believe you changed the pump and never even tested it. Then your service manager after over a dozen messages doesn’t return my calls over a few month period. I have never had a working water pump in my brand new camper!!!

We bought a camper 5 years ago here.Do not buy a.camper here.As soon as you pay they dont want to address any issues that are wrong.We even had an extra 5 year warranty that they push.Was the worst buying experience of our life.The manager and owner have no customer care skills.In fact, the owner wouldnt even call to talk to us after leaving an email and called numerous x.How professional!!! We were going out of state at the time and I had to pay a appliance repair man to fix the alignment of my freezer before i went away.Joke.Before you say we dont know you cause thats what you seem to tell everyone cause your a bunch of no good liars think twice.I even called their Delaware location and they wouldnt help either.Reported Berin location to the better business bureau too and I have a case #.I also at the time reached out to Forest River no help still.So they can just do what they want cause theres no ramifications other than me telling my story.Still dont know me.You expect people to be nice to you when you dont give people the time of day after they spend their hard earned money with you.Camper buyers do yourself a favor dont buy from here.I hope you go out of business.Carma is a .....Disappointed from NJ

What started as a 5 star review with the initial purchase has turned into a zero star review Do NOT even walk into this place; they sold me a 2022 Wildwood X-Lite with known slide out issues and had 2 claims through Forest River with the original owner. First trip the slide out didn't go back in and had to have a mobile tech go to the campsite to remove the motors and tracks on slide out, then we took it to Hitch back on June 6, 2023. It still isn't fixed and they are clueless when they will get the parts; plus now have leaking A/C, belly pan issues, crack on inside ceiling, shower pan crack, etc. I asked them questions about claims and repairs and they told me " we don't have to answer any questions". Also, if you Google them you will see that Camping World is in the process of buying their NJ, DE and PA stores. My advice is to stay far, far away from them. I don't know how the employees of Hitch RV sleep at night, they are deplorable.

I would suggest buying from another retailer. They will seem nice and willing to work with you until they get your money. Then if you have a problem, even if it’s during their delivery, they will not help. The “manager” of the New Jersey location is a woman that will put you on speaker and laugh with coworkers at your distress. She will speak to you so poorly that you will wonder how she is possibly in management. I’m so glad we will never have to speak or work with them again. I had heard bad stories about them previously and our experience confirmed they were true.