Hoffman Breast Center - Mount Auburn Hospital

All the midwives, doctors and receptionists I interacted with throughout my pregnancy check ups were always nice, knowledgeable and punctual. I had my son here and the support during my stay was amazing - highly recommended!

I will always be grateful that I got to birth my son at this great hospital. Everyone on our care team was incredible.

I found everything was handled very professionally & promptly. I have very high standards. The front desk staff were very helpful. Gabrielle Kovarie, N.P. is exceptional! She is attentive, compassionate & explains things so I can understand exactly what was happening. I am very grateful she is in my corner.

The woman center, The midwives are fantastic and make you feel welcome and care everyone make me fell safe lily, caroline , the midwife, The MA, the front desk all of them were nice and care. Thank you guys for all and keep the good work God bless you all.

My journey with this facility began in June of 2021. From day one, the office staff was mediocre at best. Scheduling was time-consuming and response time was slow or non-existent. However, Dr. Mackenzie has an impeccable reputation as an endometriosis excision specialist and it is only for that reason that I dealt with the terrible staff there and remained persistent in order to receive his care. I would rate the office staff one star if I could. Dr. M, on the other hand, is the best specialist in the field in New England. It was worth a 15 month wait to have surgery with him. For anyone looking to have surgery with him, be prepared to call the office repeatedly to get anything done. Much patience is needed, but in the end, Dr. M's care is worth it!!!

Wasted all day here even though i had an appointment. Had to deal w billing for mo ths, even though i followed all their pre registration requirements. Doctor foley didn't even look at me or answer my questions. techs were rude and assistants were rude and incompetent. Go somewhere else. Women shouldnt be treated like this in a medical setting.

They had me reschedule a couple of times due to lack of availability of the NP. I had a quick and easy Telehealth call with Carol, but the day before I was scheduled for my procedure, my appointment changed time and provider. When I arrived for my actual appointment, the staff were all friendly and welcoming. Dr. Cruickshanks performed the IUD insertion and was very quick and gentle. Overall good experience, but be prepared to change appointment date or time. While inconvenient at times, the office is good with communication and I was able to get in on time every visit.

Do not come here. I had an IUD put in at this office and about a year and a half later, had some unexpected bleeding like a murder scene amount of blood so they sent me to get an ultrasound in the hospital. The ultrasound revealed that the IUD had embedded in my uterus which I had been warned was an uncommon but very serious condition. It wasn’t yet fully puncturing through, but if that were to happen it could be an emergency situation. The office staff and nurses I spoke to were EXTREMELY blasé about it. When I called to make the appointment to have it removed I couldn’t even get through to a receptionist until the next day when they finally called me back. The receptionist acted like I was having a routine removal and said nothing was available for a month. I had to repeatedly insist that this was just shy of an emergency and that this was noted in my chart. She made it very clear that she had no idea the severity of my situation and hadn't opened the notes the nurse left. Essentially I was left in a situation where I had to wait for them to get organized and get me an appointment or wait for the IUD to fully pierced through my uterus causing significant damage and bleeding so I could go to the hospital.

I am a patient of Dr. M and have had surgery with him for endometriosis. I cannot recommend him and his staff enough! They have given me the best care and significantly increased my quality of life. Kind, caring, compassionate, knowledgeable, professional are a few ways to describe Dr. M and his entire team!

I recently visited Mount Auburn Hospital- center for women for my routine OB visit. I was scheduled to have my 5 month ultrasound test. I showed my health insurance information to the front desk staff before the test and the nurse helped me order the ultrasound test. However, I was charged with an out-of-network lab test bill. I have contacted the office manager six times so far. Finally she responded me that she didn't know my insurance information. She said that there were over 800 different insurance companies and she indicated that it was my insurance's fault that it didn't cover this lab test. She also said that she couldn't submit an appeal for me because this was not her bill. However, I gave my insurance information the first time I visited the center and they should figure out which lab was in-network or out-of-network before sending the test. They should not send a patient test a random lab without checking the insurance coverage and let the patients suffer additional bills. The front desk staff is rude and unhelpful. The only good thing is that OB is nice.