Home Goods

HORRIBLE CUSTOMER SERVICE EXPERIENCE. I’ll start by saying I love shopping at Home Goods, I believe prices are right, excellent quality items, can’t forget to say the best gummy bears! Great customer service experience UNTIL TODAY when I dealt with a cashier named “KAT”. I have been in customer service for 6 years, been a sales manager for two and I am aware of how clients should be treated and this person had ABSOLUTELY no clue. She had no idea of the meaning of the word respect, consideration, honesty, and she provided me with THE WORST customer service experience I’ve ever received. I have provided this specific store with SO much business, I’ve told all my friends and family about it and for a lot of them is their first choice when purchasing home decor, and today I’m bringing my sister for the first time with her two year old baby and we get treated like delinquents threatening us with the police ? What can a pregnant woman and a lady with a baby on her arms do????? I honestly hope she gets fired and that all her co workers, and most importantly managers know what kind of employee they have working there. It’s such a shame because I always deal with wonderful people there and honestly I wouldn’t want to shop there until I know she’s gone. She didn’t even care about the business or the store, she refused to ring us up which shows her lack of interest in the sales of the store, she didn’t NOT EVEN ONCE apologize for her attitude and her mistakes, which shows her lack of professionalism. On top of that, the shift Manager(Julie, which was very kind) came to try to resolve the issue, and this lady threatens her too! By asking her if she’s gonna do something otherwise she’s going home!!!!! What!!!! NEVER have I seen something like this. No respect whatsoever.
1 7 years ago (04-06-2018)

Tried to shop here today to find some new wall art for our master bedroom and a new clock for our living room. Does anyone working in this store ever take a look around at the chaos? Carts full of product and portable racks were sitting in aisles where you have to maneuver to get around. Lots of floor space cluttered with fallen items and wall art in stacks simply fall forward onto floor. We left after about 15 minutes of trying to get around the store and never being able to get where I wanted to shop. So unorganized and keeping shelves in order is obviously not a concern. Will not be back.
1 8 years ago (22-10-2017)

Excellent variety of beautiful items! I've only seen it disorganized occasionally at the end of a day. It is a thankless task trying to clean up after messy adults!
5 8 years ago (16-12-2017)

Love shopping/browsing here for household goods. Great selections and prices.
5 8 years ago (30-09-2017)

Great for everything you need for a dorm room.
4 8 years ago (30-01-2018)