Hu Dean E MD Kaiser Permanente Medical Care Progrm

Amazing. Truly amazing. Sprained my ankle on a hike & came to this location for services. Staff were amazing & so kind, didn’t think I’d have to come to a hospital on vacation but grateful for the Kaiser urgent care at this medical center!

Usually I have issues with rude doctors or ones that just want you in and out, but I did not experience that here. Dr. Romy T Nochi OBGYN was so patient, helped me get the hang of my Kaiser App since I was new to it & on top of that.. her staff was SO nice. I’m giving it 4 stars only due to the extremely dismissive front desk staff that were at the place i got blood drawn & check-in, they are so rude & have a horrible attitude. Their attitude made my anxiety that I was already having about being there skyrocket, but thankfully Dr. Romy changed that!

Doctor Kathryn Brown Urgent Care Dept, what a gem! She’s hella cool and really thorough with her treatment. I highly recommend her if you ever need urgent care treatment. PS give her a raise!

A mishap sent me to the Honolulu clinic Urgent Care department where I expected to languish in discomfort for hours after being unable to obtain an appointment. However to my absolute delight, I was seen quickly, efficiently, and with considerable care by an expert staff who went the extra mile with a smile.

Honolulu Kaiser Urgent Care staff were superb in their caring attitude & attention to the little things! I had hip pain for a week & had been seen at the emergency department last week. Despite the pain meds and care at the ER, I was still in pain a week later and even with a cane barely able to walk to my bathroom. Not only did Kaiser nurse advice line get me in to the clinic within 2 hours when I couldn’t get an appointment with my own doctor but arranged for a wheelchair for me. That care continued at the clinic reception desk who assisted with the check in when it was obvious I couldn’t reach the payment device. She kindly helped with that and told me about the different chairs in the waiting area to accommodate my pain! I was waiting & promptly on time a nurse came & got a wheelchair and assisted me to the urgent care area. They even made sure the room was big enough to accommodate the wheelchair! They brought a warm blanket! Then the physician did a thorough discussion & exam and really listened to what was going on and what I was concerned about. She discussed options and took the time to explain everything. She ordered a walker for me to help with mobility and a referral to orthopedics. She even discussed acupuncture with me as an additional therapy. Super thorough! But it doesn’t stop there. The nurses made sure I was wheeled over to pharmacy for my meds and since my escort had to leave for another urgent patient, he made sure the pharmacy staff knew I was waiting on the side in the wheelchair. The pharmacy staff took the time to come out to me and get the information for the meds and when it was ready they came out to wheel me up to get it & assisted with the payment device which I could barely reach. Afterwards the pharmacy staff called security to escort me to the elevator to the parking garage and he wheeled me all the way to my waiting car! Above and beyond excellent care and superbly caring staff. The way health care should be!! I thank them all for making a very painful day so much better!

Would like make appointment for granddaughter, but all is comming in messages and if click on location it's unavailable.. absolutely chaos.. beside this hear add for flew shot and COVID vaccine several times..

Booked an urgent care visit in advance and waited over an hour and a half. I was the told that I should request a video doctor's visit from the waiting room and do that instead. In what world is it appropriate to have a video doctor's appointment from a crowded waiting room? I was eventually seen after about an hour and forty minutes and was told they were understaffed. An absolute failing of our medical system, and you will still be required to pay for parking even after you never got to see a doctor. I regret ever signing up for Kaiser.

The 3 COVID-19 vaccination staff were stellar: organized, relational, helpful, and kind to all. The injection itself... I couldn't even feel it! The after-shot waiting room staff person was helpful, interactive, and informative. There were too many signs outside for any of us - from low-functioning to high-functioning - to understand and navigate. We helped each other as we waited for the staff to return from lunch, though, and all was well.

I Like to be Member again.... One Click they are Supportive they are nice all of the STAFF.

Can Kaiser do better?? It's ridiculous that you can't find a direct phone number to Kaiser Vision care 432-2170 and you can't schedule this online . I had to wait 10 min just so I could get that number to call and make an appointment to do a simple thing like get my eyeglasses fixed. Drive all the way out from the windward side to honolulu to pay $3 for parking , street parking is available for under a dollar if you don't mind walking but for seniors inconvenient. I understand that it's because of covid and that there are necessary measures put in place for safety... I wish I could go somewhere else for this but can Kaiser is my health plan and they can do better by making this more accessible by opening up a Vision care ctr on the windward side?