Hy-Vee Floral Shoppes

It's one of the better Hyvee's I have been, too. The lady at customer service, I believe her name was Jennifer, she was so incredibly nice and helpful. Definitely will be back more often. :

We shop here several times a week. The staff are extremely friendly and helpful. They've got deals everyday. We're feeding the homeless and we're doing it with the help of Hy-Vee in West Ames!

My wife and I always enjoy our experience, both when shopping in store and picking up our order! Always smiling face and friendly staff. We do prefer west over east.

This review is mostly for the dine in experience. Today I had just gotten waffles, sunny side eggs and bacon and they did not clean the crusty waffle maker and served me the waffle that you're supposed to throw away from cleaning them. My waffle was filled with rock hard burnt old waffle pieces that would legitimately hurt biting into when i wasn't expecting something that hard in a waffle. I had to pick out all of the chunks from the waffle to even just eat it. And then the sunny side eggs, those are a little harder for some people to do, but I did pay full price so i will be honest because paying for this at all feels regretful now, but about half the egg whites were just completely uncooked as well. The people are nice but the dine in food does not justify the price. And EVEN WORSE the waffle specifically only looked bad on one side so whoever made this KNEW it wasn't good and still specifically made sure the nice side was up and tried to hide all of the actual garbage they cooked into my waffle on the bottom and whatever burnt chunk parts you could see was covered in whipped cream. And here when i was served it i was wandering why the whipped cream was on the sides of the waffle instead of ontop. And now i know it was to specifically hide those parts. I didn't realize all of this cuz it was the last thing i expected, i thought it was just seed or stems from the fruit or something. So the chunks in the picture aren't even all of them

I recently ordered a cake from west Hy-Vee with a specific design from their catalog. Unfortunately, when I arrived to pick it up, they had not been able to fulfill my request and didn't inform me beforehand. This lack of communication left me disappointed and frustrated. While the taste of the cake was satisfactory, the overall experience fell short of my expectations. I hope they can improve their communication and attention to detail in the future.

Bought watermelons for almost 9$ and they were really bad! on top of the very low quality of fruits like berries and grapes…questioning why people still shop here, prices are expensive compared to competitors.

Friendly employees, always pretty well stocked, no complaints here.

I get fresh beef and fish. I'm always proud of how I am treated as well as the great cleanliness of the area.

I encountered some issues at the pharmacy, but the store manager, Alex, was very helpful. He addressed and resolved the issue in a gracious manner. Thank you, Alex.

Always a lot of employees working but when you ask for help, they tell you to ask someone at customer service or they can't be bothered to break away from their conversation with each other to acknowledge you.