Indiana University School of Dentistry: Schaaf Jack Edward DDS

The students here are going to perform most procedures here, and mostly on their own. Students do seem to have very good attitudes, and are very concerned about minimizing unnecessary pain. On the other hand, they are still learning their craft. Then again, they can also call in much more experienced dentists and oral surgeons as needed; which might not be true with graduated professionals working independently, who could still have holes in their expertise and resources. And while maybe "you," as a patient, might serve as a bit of a lab rat in SOME respects; *hopefully* you'll help the students in their training; and in my guesstimation, likely receive a very good deal in any pricing costs.

I've been here multiple times over the years. Most of the staff is nice, but the students are terrible even the residents. I had a student cause me severe pain and lie to my face! And the majority of their dental instructors are not good except two. Now no one is at the school for insurance and billing. They're working remotely. It took MANY phone calls to get my treatment submitted to insurance and billed correctly. One said they take my insurance, another [after treatment] said they didn't! It's just not worth the aggravation!

Flexible Payment Plan vs. Long wait, Slow, and Lower-Quality I got root canal treatment done for two teeth and crown for one. Appointments took about twice longer than usual appointments in other places added visits as well because students are slower and have to wait for their professors to check their work. The worst part was that I had to go to somewhere else to get re-treatment for the root canal they did. It costed me $2,000 $600 after insurance to fix the work they did. On the other hand, they offer flexible payment plan that is attractive in time of need.

Today I had an exam with Kevin. He was very personable, explained everything throughly and I left feeling confident in his ability to treat my problems. The wait is a little longer than a normal dentist but I didn’t mind considering how comfortable I felt and getting the work for a discounted rate!

The front desk is AMAZING, as are the student and Amelia was more than helpful. I will say I wanted an appt for an extraction, I even called before to make sure. I knew my dentist Dr. Polido wanted to try to save my tooth from my previous appt. She was almost rude about it, it felt like it was more about money, due to the fact it’s a tooth in the very back, and I’ve never even had a cavity. I just knew I wanted it pulled. I thought, maybe she was having a bad day. I come into my appt and she told me to go to the referral she gave me to get it pulled bc she doesn’t so extractions. If I knew that to be true in the first place, I wouldn’t have left my busy clinic to come here. She was dismissive and rude when she told me the news. Thank god Amelia worked to get me into an emergency appt with the resident. McKinnley was great. I appreciate all her time, as well as the front desk. But doc’s bedside manner needs A LOT of work. She’s dismissive and comes off like she’s more about Money than anything

They scheduled me an appointment to get wisdom teeth removed no one could get xrayz. I'm not sure whats even going on it feels like once you walk out of that building no one has any idea what's going on from the outside .

After four years **yes count them four** and two set of implants they finally got it right at IU School of Dentistry. My Problem is that every step is supposed to be watched over by professors. The professors watched them make time costing error after error. I made countless appointments that were not easy for me being disabled. Getting credit for all of the errors was not an easy task either, and I don't feel I was fully compensated. They compensated for materials and labor, but not for the over one hundred hours spent getting my teeth what still is not perfect, but acceptable. You get what you pay for.

I have received excellent care at the school. I needed several restorations, a root canal, crown, and surgical extraction. I could not have afforded to save my teeth if I had to go to a dentist at a private practice. I paid $43 for a root canal at the school and in the past at a regular dentist I paid over $600. It does take extra time because the students work very precisely and carefully. The students make sure you get top treatment. They work with a dentist close by that checks their work step by step.. I have felt so comfortable that I have even fallen asleep in the chair. I'm so thankful for the dental school and I highly recommend people go there for dental treatment. They take insurance. It's not just for low income people either. It's a very nice new clean facility also.

Well… I would say I like their care but I did not like my results. I got an unjustifiable excuse for what I originally came in for and why it wasn’t resolved. My overbite still projects though my gaps are closed as well with some other small details that were not corrected. I am not saying don’t come, but I am saying you get what you pay for. I will be going to an actual orthodontist to get a second consultation and will not be coming back. But I appreciate again the friendliness of the back staff…

The BEST dental care I have EVER had. All necessary precautions are in place to assure safety. Students are CAREFULLY supervised. Nice comfortable suites and the most up to date equipment , products, and procedures. All at a fraction of the cost at, I'm going to say ALL dental offices. I was thoroughly impressed. As I am the biggest coward when it comes to visiting the dentist, I am sold on this remarkable school. A real winner!