InStep Physical Therapy & Running Center

The staff at InStep are lovely! I have been struggling with pelvic pain for about 7 years, and this is the first real relief I've had. They are very thorough and use a range of techniques to target all areas appropriately. It's a very holistic approach, as they consider lifestyle, and give direction on posture, diet, and other movements. The exercise homework has also been very effective. I highly recommend!

Don't go there. I had my first appointment last Saturday and thought this would be a good place due to the reviews!?? And proximity to my home. They hooked me to an electric massage machine for the upper side of my back and my shoulders which worked pretty fine; however, when they did the lower part of my back, they overheated the machine, and it caused an apparent burn on my lower back where a small spot of my skin was removed. My back was very hot, and under the electric treatment impact, so I did not realize how bad the burn was till I reached home to take my shower. The person who removed the machine from my back did that in a hurry, and before it was due, he noticed something wrong had happened; however, he did not say anything about it. They hook you to the matching and leave you alone, and they will come from one time to another if they remember. No proper introduction about the treatment with this device was made, and by all means, it should not reach a stage to cause such burns, so I wonder if it works according to Canadian safety standards.

In Step came recommended to me by my trainer. The owner, Giri is very knowledgeable and very personable. From the front desk staff to the physio assistants you will find a friendly respectful atmosphere here.

I came here looking for a Physio to treat a knee injury almost two months ago. I feel that I have improved a lot and I will be able to play soccer again soon. All the staff here is very kind and lovely, Giri is a knowledgeable Physio and he gave me hope about my knee problem. Lisa was very supportive and help me to improve. The place is wonderful, the suggested exercices really help, plus they use an app to set home exercises to improve faster. Thanks all the staff Instep Physical therapy!!!

I have been struggling with lower back pain that was extending all the way to my right leg. After being in physio and acupuncture for almost four months with Giri, I can definitely feel the difference and observe the progress. As Giri says, there's no shortcut, we just need to stick to the plan and the progress will show up eventually! Super happy with the service and exercises!

The staff at the InStep Physio are excellent. Giri is an experienced leader and talented therapist who treats my family regularly. He focuses on the best treatment for the conditions alongside the focus on prevention/ education. We're very pleased with the exceptional care. Recently, we have utilized the service of one of the new therapist, Prakash, who incorporates physio, massage, and lymphatic draining techniques to provide excellent care. Admin staff are very professional and responsive. These are the reasons we keep going to InStep Physio. I don't usually do reviews online but chose to this time, given how great Giri and his team are -- technically strong, professional, and caring.

This is my only second visit, I am very much impressed. Great place for Physiotherapy, friendly staffs, physiotherapy assistants are awesome and helpful. I have seen Giri is a leader, communicative, behavior, ethical and caring therapist.

I've been having back pain left side for over half year. I have tried RMT, acupuncture, other physio place expensive and not as good as InStep, and I think here is the best, especially if you're a student because they offer good student discounts. Giri and all the other staffs are always passionate and friendly. Giri is very experienced compared to most of the other therapists that I've been to. I felt that most of them don't really know what they are doing sometimes...E.g. One time, this physio therapist other clinic tried to convince me I'm getting better by saying things like 'You have some improvements' but I wasn't feeling any better at that time... But Giri has showed me that he's trustworthy, that he's clear where the issue is and how to treat it. Also he taught me to be positive and not to worry too much, which could be one of the causes of your pain. This is why I want to recommend this place to you guys.

This new location is very clean and well kept. It is quite a lot smaller than the last location, however. With covid still being active, it is hard to do the training in a limited space. The administrative staff is very responsive and the physio and their assistants work hard to help you.

I love InStep Physical Therapy. The staff are wonderful, Pam and Janice at the front desk, Physiotherapy Assistants Kyla, Roopreet and Kudrat are fantastic. They explain what exercises you’re doing and why they’re important, as well as what they target. Everyone is so knowledgeable and encouraging. Kinesiologist Reniel is good at finding exercises and stretches to target specific muscles. My physiotherapists Pranjali and Dara are amazing and of course dear Giri greets everyone by name with a big smile. He knows all our histories and helps everyone, both clients and staff. I can’t say enough good things.