Internal Revenue Service

The security officer in the name of D. Houston is very rude. He treated the people inside like a dog by shouting “ you sit”!!!!.... I went there to get some papers and did not realIze that it’s by appt only. I told him what I want, he said in a loud voice “sit” . I seated and when I was the only one and attempted to go the counter, he shouted at me “sit”. And then I ask why, he said it’s by appointment only. So he did not tell me when I first approached him instead he let me seated and then later he told me that. I went out to call for appointment and I can’t get same day but was told to approach again since I am the only one there and ask if they will entertain me. But while outside calling I heared him talking to the lady in the counter mocking the previous customer which speaks Spanish. Fortunately the girl in the counter entertain me since no one was there anyways. That security officer needs to undergo customer service training and don’t act like he is above everyone and putting fear to the people that come to the service center. There is nicer way to tell the people but not by shouting and commanding like a dog.
1 8 years ago (01-06-2018)

BTW, as usual don’t trust the IRS. Their online hours indicate 8:30-4:00 at their 1 Montvale location, but their office sign hours said 8:30-1:00 then 1:00 - 2:00 Lunch & end of day. “Nice work people” I just wasted a two hour trip in horrific traffic but what does the IRS care.? It’s no wonder why people are pissed off at our government - no consideration for the commonwealth !!
1 9 years ago (01-11-2017)

Brought in my tax return because a W-2 was missing when my tax return was filed (it got rejected due to a protection pin) . They put the W-2 income on my return and my refund went down thousands.. I wondered how is this possible? I almost let it slide and then I brought it back to my accountant / tax preparer and the women who adjusted my tax return at the IRS building NEVER PUT IN MY FEDERAL OR STATE TAX WITHHOLDING's which nearly RUINED my tax return. She filed it with this information which caused my refund to drop over 5,000$ for a 22,000$ W2. Not only federal withholding's but the state withholding's also effect my itemized deductions and that wasn't adjusted either... almost completely ruined my tax return if I had not called my accountant just to be safe about the dramatic change.
1 9 years ago (26-06-2017)

You now have to make appointments by phone to even enter this IRS. I dealt with one of the worst employee in this office and her name is Carrie Peterson at the far left. Her services is absolutely unprofessional, immense amount of rudeness, and extremely impatient. Its ridiculous how a person can provide such inappropriate services in this kind of workplace. It is not acceptable.
1 10 years ago (20-07-2016)

I drove an hour south from Amesbury to make it here as the website states open till 4:30. All I was trying to do was get a transcript. I walk in at 5 minutes of 4 to be told by security that they don't take anybody after 4pm. DISGUSTING! I hoping somebody in supervisory role reads this. Then he said you have to make an appointment problem is you can't talk to anybody on the phone here. INCOMPETENT!
1 10 years ago (29-07-2016)