InterWest Properties

I have to admit that I was a bit skeptical when our landlord switched our property over to InterWest; the online reviews made me nervous about what we were getting into. However, we had nothing but pleasant experiences with InterWest! They responded to inquiries and maintenance requests in a timely manner, they were communicative, pro-active, and fair. We followed their cleaning checklist and had an easy move out experience. We even got our full deposit back after a 6.5 year stay. Would definitely recommend them!

Andrea A was amazing to work with not only was she knowledgeable she shared valuable pieces of information to help the relationships between partners and residents grow to a new level of customer experience. Thank you and we will stay in touch!

We rented from them for 3 years. We loved our beautiful rental. If anything needed to be fixed they sent someone right away. They weatherized when needed and they kept our home safe and were always friendly and helpful. Only reason we left was cause we bought our first home!

This company doesn't do their final accounting in a timely manner. You can expect lots of surprise charges after your move out and even after your deposit is supposedly accounted and refunded. They are well within their legal rights in the way they operate, but that doesn't mean they won't screw you. Rent their properties as a last resort.

I rented through Interwest for 6 years. My experience was pretty good. Maintenance were on top of any requests and the office seemed friendly and easy to work with. My only complaint is the constant rent increases every year which may or may not be through them, but by the owner's doing and I was a little disappointed in the Deposits I received back. Basically it was a 35% return. They will charge you for every little item...even though the condition was already like that when we first moved in...and also 6years of normal wear and tear did not seem to matter. So don't get your hopes up of getting any "refundable" deposits back. Aside of that, they were a decent outfit to rent from.

Impossible to ever reach the office. And I do mean ever. In the last decade I rented from them they were never available. Not once was I able to get a hold of someone in the office.. Tacked on ridiculous fees and made paying rent much, much more difficult then they needed to. Charged the tenants extra fees and fines because of the office's errors and mistakes. Raised the rent significantly and often. They seem to expect the renter keep office hours from their homes and await the office's convenience, rather then Interwest having their own office hours. Worse management company I've ever rented through.

Slumlord. Plain and simple. This property management company has been a nightmare to deal with. From when I was literally rushed through my lease agreement because the last had to be somewhere and it was my duty to read the lease after signing it because she didn't have time and she was saying "I'm sure you know all about this here" or "this is simple and self explanatory". They have major flaws in their accounting practices; money orders recieved and endorsed and not credited to my account, moved in July sent me a gas bill for 10 days of service for $51, I called the gas company and had them back bill me from the date of move in, Interwest is still demanding the $51 even though I pointed out that $51 is for the gas service from April through and of July... and I already paid it. Why am I responsible for the gas prior to moving in? I'm not,ORS 90.532 violation, my work orders for a fridge that never worked upon moving in took weeks to address; 23 days with no working fridge! My complaint about the windows not meeting City codes sill less than 24" from floor and outside window being more than 72" from the ground were ignored. Upon move out I did a walk through with an employee who said everything looked great! I took a video and numerous pictures I was charged over my deposit of $1800; $700 for painting I lived there 3 months and the unit was painted upon move out, hundreds of dollars for cleaning and replacement repairs they have refused to tell me what needed to be replaced or repaired or cleaned, probably because it is a big lie and a way for them to try and make $$. Trying to charge me for the fridge that was brand new and took almost a month to get. I had to request maintenance on my sink 3 times, as it was not installed properly and the garbage disposal just fell off one day, the edges of the sink were not caulked causing water to leak under the sink area. They posted over 5 notices on my door for 24 hour inspection and never showed up for a single one of them. 3 months in a 312 square foot apartment at $950 a month plus a $1800 deposit and the want another $3800 on top of that. It works out to about $2500 a month! I'm a pretty simple person with a 6 year old girl.... We didn't do much in those 3 months, I never even had anyone over for dinner! I can't even explain how unclassy and unprofessional this company is. Evicted me over $314 of rent they said they never recieved. I have copies of the money order and it was stamped and deposited by their company after it was recieved. Money order copy requests take a long time to get and I did make the mistake of getting a bad bad lawyer, which cost me and forced me to move; also really glad I did agree to move as I did not want anything to do with this company. I would avoid this place at all costs because it will cost you.... A lot of time in court and in stress dealing with their malfunctioning company.

My friend at the regency townhomes has autism and he does not like when people play loud music in the car and that the people in number 7 are like running on the stairs and they also drive a mustang and that bothers him so can you guys like talk to the neighbors about it ASAP

InterWest Properties has comically terrible reviews. I’ll admit that I was nervous at first as I expected some of the same hardships that previous tenants suffered. That being said, don’t let these bad reviews scare you. InterWest was nothing but prompt and understanding. No one will enter your apartment without you knowing. I received a one week notice around the time of the 6-month maintence visit. That is plenty of time to change your schedule if need be. Furthermore, that visit was fast and easy. The maintence man was polite and friendly. There is also mention of mean office ladies. This is another scenario that never popped up for me. I always paid rent in-person and I enjoyed chatting and saying hello to the women in the office. As for mysterious fees and surprise water bills, no such thing. At the end of my residence, the move-out process was seamless. The office was accomodating and understanding. I received an extremely fair amount of my security deposit in a very timely manner. Your living experience is what you make that. All this said, I had a very enjoyable experience with this rental agency. I would recommend. Lastly, thank you again InterWest Properties for being kind and understanding.

I've been leasing with Interwest for two years, and despite issues with some of the other tenants in my building that frequently escalated to needing legal intervention, they have been the best rental company I've come to in Portland. They are communicative, clearly outline their needs and requests, and have one of the best and most respectful maintenance teams I've ever had. When a series of non-Interwest-related events led to us and other tenants being concerned about our property and safety, they installed security cameras for us; when we had issues with the very small, tenant-only parking lot, they implemented solutions that worked. When anyone moves into an apartment expecting that their deposit is a guaranteed return, their story will almost always end in heartache. Like a tax return, a deposit isn't guaranteed money. For what they do—a pretty thankless thing, all things considered—Interwest has been really great to me, enough that my friends have successfully moved into units as well, at my recommendation. I hope we can spend the rest of our time in Portland in our current unit, and will be sad when we eventually, inevitably, move out to pursue opportunities in different cities.