Reviews
Having had many joint replacements, I’ve dealt with many rehabilitation centers, and found Ivy in Cherry Hill to be exceptional. Not only are they pleasant they know their stuff. I over flexed a new knee joint and Ryan was able to massage and manipulate the joint to half the swollen size. This decreased the pain by 50%. He went further and contacted the surgeon’s office to set up an appointment and explain what he was seeing with my joint.
I re injured my shoulder and was in need of pt. I went somewhere else for my surgery and physical therapy from when I first inured it - they were fine and I had planned to go back there. Coincidentally, the week I needed to schedule I saw that Ivy Rehab was a sponsor for the swim club I’m a member at. I always want to support businesses that support local non profits. Because of this, I tried Ivy Rehab out. My first experience was great. Their customer service and attentiveness to their patients is superior to my last PT experience. The staff is warm, welcoming, friendly, and highly trained. Try them out and thank me later. ;
Awesome staff here at the Cherry Hill location. I leave motivated to do better with my progress. The doctors really push you to recovery.
Courtney is an amazing PT. He really knows his stuff and has helped me on multiple occasions. The whole staff is super friendly and it's just a fun atmosphere to be a part of, considering you are there to fix an injury. Highly recommend A++++
Great experience at Ivy Rehab in Cherry Hill. The staff make you feel welcome and are very professional. Best experience I've ever had rehabbing from a surgery.
Unfortunately, we had a bad experience with them. They charged full price ahead for the services to you even if you have health insurance that covers the service. Then they submit the services to the health insurance and receive double payment for the service. I received the claim statement and showed them that we overpaid but conveniently, their system doesn’t have any record due to a software upgrade. Three months later, and after multiple times on the phone with them, I am still waiting for their response.
I really liked the staff and the PT. The ease of making an appointment was wonderful, Wayne PT reviewed my intake paperwork carefully, gave me an extremely thorough exam, provided a lot of explanations about what he was measuring, why, and how my numbers looked compared to average patients. He gave me clear instructions for the exercises I needed to work on between appointments and gave me a clear plan for what to expect moving forward. He was clear that I have a lot of work to do, but was extremely confident that with the right plan, we would be able to improve my quality of life through physical therapy. The office was clean, open, fresh, and full of the right kind of energy. I couldn't have been happier with my experience at Ivy Rehab Physical Therapy and I highly recommend them.
The team at Ivy Rehab, Cherry Hill location, has been a very positive experience. Courtney, the physical therapist, is amazing for many different reasons. He is very attentive to what you're feeling that particular session, in comparison to previous session. Adjustments to plan, are made accordingly. One of the amazing parts of my experience is the encouragement I receive when I'm feeling frustrated at any given point, this comes from every employee you have at this location. Never underestimate the importance of your front desk staff, they are the bread and butter to our initial experience. Jen is amazing, and encouraging just as the rest of your staff, handling the insurance portion of this process, is a gift, and Jen has been amazing. Jacklyn, I love her as well, is a very important part of the rehab sessions, as she pays just as much attention to my progress. She communicates progress, setbacks, concern, and any other relative information, to Courtney, and he adjusts plan accordingly, and as I said before, is very encouraging. I feel my progress has moved quickly, safely, and professionally. The entire staff have been excellent. Beginning day one, I met Jen at your front desk, I felt very welcome, and the environment has continued to be a very positive vibe. I've been treated as an individual patient every single time I walk in the door, rather than a number in a chart, which is very refreshing. The fact that this is a small and intimate facility, I believe makes all the difference, in the personalized attention, would be wonderful to see more medical facilities set up as such. I've even experienced getting to know other patients, and we encourage and celebrate one another throughout our sessions, including celebrating someone completing their program with happiness. I was referred to Ivy Rehab Physical Therapy, by Dr. Gray with Reconstructive Orthopedics. I'm grateful to him for referring me to such a wonderful facility where I feel good about my progress and hard work. I was very emotional when I found out that Jen would be leaving, which took me by surprise, this is proof of the importance of the staff working as a team. Your business is very fortunate to have the staff that provide such a positive environment at this location. Jen, amazing for her high level of positive energy in every portion of my experience. Jacklyn, she is amazing for many differ reasons, in a very different way. She listens carefully, provides encouragement every step of the way, and treats me as an important patient, and uses many different ways to bring up back up, when you feel you're falling backwards. Courtney, again, amazing. He provides a very professional and attentive portion to my treatments. He's especially very good at telling me what I need to hear, rather than what I want to hear. He's honest, attentive, encouraging, and works amazingly as a team with Jacklyn, both based on great communication from me, and amongst themselves. I truly could go on and on about my experience with your staff at the Cherry Hill location and your staff, but I will leave it with this. I feel very fortunate, grateful, and most importantly, safe, to be in the care of your professionals here, and truly appreciate all of them Courtney, Jacklyn, and Jen. Thank you to all of you.
What a life changing experience, I physically couldn’t even stand up straight the day I went into ivy , Ryan took so much effort and care to ensure my well being! He went above and beyond every week for months! And now my lower back pain is a thing of the past ! Absolutely recommend ivy to everyone! Great experience!
I am an occupational therapist and had a hard time finding the appropriate rehab facility until I received exceptional treatment from Ivy Rehab. The staff at Ivy Rehab in Cherry Hill are welcoming and professional. Wayne, the physical therapist, is knowledgeable! He incorporated my input when developing my individualized treatment plan and took the time to explain everything during the treatment process. Moreover, with Ivy Rehab Cherry Hill's help, I achieved the results I was looking for. I highly recommend this rehab facility!