Jaguar Downtown Salt Lake

Worst customer service I’ve ever experienced. I purchased a 2021 Jaguar XF with 7,000 miles. My first experience with service was horrible. I stood in the service area for approximately 10 minutes without acknowledgement only to find my car didn’t need service after all. It’s having connection issues and the answer was “just plug it in”. Obviously, that isn’t the issue but they wouldn’t take a look and it’s not working properly. One month later, the check engine light came on. I immediately called and was treated horribly and was basically told I could tow it in but I wouldn’t have a loaner and they wouldn’t even look at until mid September. Almost 2 months later Lindsay the service manager was particularly rude and unhelpful. I specifically would never purchase a car from this dealer and depending on this engine issue, perhaps a Jaguar. My previous car was a BMW and I would’ve never been told with a brand new car, we can’t help you. Completely unacceptable!

Dealership has had vehicle in the shop for months and has given excuse after excuse as to why they are unable to repair the vehicle. Customer Service has been very poor with little to no communication. I do not recommend this dealer for service nor would I purchase a Jaguar again.

Mike was so incredible!! He was understanding of our time, not pushing at all, VERY informative and overall provided the absolute best service. I don’t see myself buying another car anywhere else!!

Purchasing experience was smooth. Service... Not so much! I have owned a Jaguar before and loved the experience I had. This is why we came back to purchase another. This time around has been 0/2 on the service side of things. They have dropped the ball each time. The first time I was left stranded at work without a vehicle. I utilized the valet service where they pick up your vehicle. They did this wonderfully, but failed to bring my vehicle back to me that evening to be able to get home. No phone call or notification to let me know my vehicle would not be back. I had to have my husband come get me at midnight after my shift was over. We live an hour away. I picked up my vehicle the next day and made an appointment for the following week to do items they failed to take care of and guess what? They dropped the ball. I just spent over a half an hour on the phone trying to get the problem solved. Not only have they waisted my time, they have lost my faith in this dealership. I am hoping the rest of my experience won't be this bad. My suggestion to anyone purchasing and getting service is to follow up on your end. Obviously there is a disconnect somewhere.

Jaguar downtown is a 4.5 hr drive from my location. Jaguar picked my vehicle up and returned it through their roadside assistance program. My car was at Jaguar Downtown for 6 weeks. I did not get a loaner vehicle. Apparently the problem was moisture in the wiring harness which was replaced. The people communicating with me were kind and respectful. However, I think that my car could have been repaired quicker and returned in a more reasonable time period. The car was not washed or detailed before it was returned. The Jag dealer in Hunt Valley MD always cleaned and detailed my car when it was serviced even for an oil change. Roadside Assistance worked well and I appreciate the service.

I bought a Jaguar in 2018 from the dealership. The salesman Garrett was awesome to work with and the dealership and service department have gone above and beyond with customer service. I was so impressed that I just purchased another Jaguar with Sales Mgr. Garrett and salesman Scott. They again were so incredible to work with. The purchase was smooth and easy. I’m so appreciative of their knowledge and customer service!

Seriously bought a 2015 discovery and the couple days had smoke coming from it and I wanted my money back well the salesmen Michale at the downtown store was rude and said my manager isn’t giving your money back you’re on your own he was really ignorant and rude ! Not professional at all ! After that and speaking with with manager and they paid it fixed which was the fuel. Injection and was nice after that except that salesperson Michale. Very upset on how he was treating me after I purchased a vehicle from them and left a nasty taste on my mouth and will be going somewhere else and trading my vehicle because it was in necessary

Made appointment with the Lehi service office explaining in detail repairs needed. Service writer gave me appointment. Went to dealer on the day and service manager said they don’t work on 2006 jags. Said go to the slc shop. Still Ken garff Ok made appointment with the slc dealer , waited 3 weeks to get in : then: Long delay 3weeks for repair. Not much feedback along the way. When I picked up my jag it was filthy inside and out. Asked for it to be washed they should have before I picked it up my car was wiped with a wet towel by the service staff: leaving some nice scratches in my black paint. And interior still dirty. Want to buy a new high end jag from ken garff? Don’t.

The thought of going to a dealership to buy a car makes my skin crawl because of a few past experiences that I’ve had but that was not the case at this Jaguar dealership. From the very beginning I felt comfortable with Jared my salesman. I felt more like I was shopping with a friend. I never felt pressured which is usually the vibe I get from car salesman. The whole team was great to work with! I’m excited to work with them in the future as I will return for all of my service on my new 2021 F Pace SVR. THANK YOU JAGUAR OF SALT LAKE!

The turbo went out on my f-pace and was here being repaired. They were booked out on availability but made time to get my vehicle in and diagnosed. Initially the shipping time on the parts was pretty bad, into December. Adam service who was over my vehicle kept me updated and in the know weekly, sometimes several times a week. Then he surprised me one day with it being done and ready to go! The part had came in unexpected, they got it in and back to me way faster than I planned on. They have excellent communication in their service department and I'm always pleased with the work they do. I also purchased my jag from this dealership as well, and could not have been more satisfied with the experience. Hands down the best car buying experience I've had.