Jet Partners

We spent over $30,000 to fly private to Medford, OR from Tucson, AZ. We used Jet Partners to arrange the flight. We'd used them a couple of times before with no issues. However, on this Oregon flight, we had a multitude of issues and here's the list: 1. When the plane didn’t show up at the FBO that was on our documentation, we had the people there find out where it was. It was about a mile away at another FBO. We packed up and drove our cars over there. It was not pilot error, as they had different documentation. 2. The a/c didn’t work for the first half of the trip and the cabin was described by one of my guests as “a flying sauna.” The pilots said they couldn’t do anything. The cockpit was comfortable and they said they had done all they could do for us. For the last part of the trip, it cooled down. 3. I had planned to read important papers on the way over and I couldn’t. The reading light didn’t work. 4. There was no wash basin in the lav but there were napkins – no toilet paper. 5. The toilet didn’t flush. Both coming and going. 6. We didn’t have the heating problem in the cabin on the way back. It was the other way around. It got very cold and, once again, the pilots said they could do nothing. At that time, I wished I had acted on my impulse to leave them in Medford and get another plane home. We brought these to the attention of Benton Morgan of Jet Partners who told us he couldn't ever get in touch with the owner of the plane and so couldn't remedy any of this. He never offered a refund of any kind. We would have not used that plane had it been free. After weeks of poor and/or slow communication from Benton, I felt I had no choice but to let him know that further failure to resolve our issues would result in negative Google Review. On one occasion he said he'd get back to me by the end of the day with a resolution. 4 days later, he still hadn't taken the time to get back to me. Now, he has failed to answer 2 further emails I sent his way. This is clearly an unprofessional operation that may look good when there aren't any issues, but obviously don't know how to resolve customer complaints. $30,000+ is a lot of money to spend for something sight unseen and then have zero recourse when the brokers don't take responsibility.

Jet Partners was great for my recent trip. Myself and a few old college buddies were going out to South Bend, Indiana for our yearly football game and wanted to fly private for our 10-year anniversary. I set up the trip a couple of weeks before the game with Jet Partners and they gave us several options of different models to fly on and all were lower than others I shopped around. It was very nice flying directly to South Bend and not having to fly commercially through Chicago. Every time I fly private, it'll definitely be with Jet Partners!

I was in a bind with work and had to fly out to LA on a last minute trip. Group trips were very difficult to book so we decided to charter a jet. We found Jet Partners through a recommendation and it was a great experience. Service was exceptional and pilots/aircraft was exactly what we wanted. I will be flying with these guys every time.

Jet Partners is an AMAZING company! I do not typically fly private but after using this company for a recent business trip, I will 100% continue to fly private with Jet Partners in the future. The service/pilots/aircraft were all top notch and completely satisfactory. Thank you Jet Partners!!

I had a commercial flight the was canceled at the last second. They got me a shuttle to the FBO and a jet ready to go within an hour. It was a new jet with wi-fi and the pricing was great. In the past, other jet companies have taken advantage of me and my colleagues being stuck at the airport. Jet Partners gave me a great price and the service was very fast. I highly recommend them for anyone in a similar situation or even just to somebody who often flies private. Great service, friendly and professional and very fair pricing. I will certainly be calling them next year for my vacation to Bermuda.

Working in a Mid Size Law Firm in Chicago. Travel by a private jet is usually a non option. However I needed to represent a client on Clintonville, WI. Absolutely no commercial flights available. The agent at Jet Partners found me an airport CLI that served a King Air 90. 6 miles from the Outgamie County Courthouse. Really saved our firm and client. I would recommend to anyone.

All aspects of the trip were professional and accommodating. The preferred rate grabbed my attention and the execution of specific request is what makes me a repeat customer. I highly recommend speaking with a Jet Partner representative for your future travels.

Excellent service. Helped a lot. I only fly with these guys because I trust them. They have always been very efficient, and professional. My flights have always been smooth and on time. You will not be disappointed.

They have the lowest prices for the most efficient, top of the line service. I've worked with several private charter services in the past, but Jet Partners always delivers the best service and experience for my clients.

First flight with Jet Partners with my family. Full success!! Thank you!