Jiffy Lube

Update: I gave them another try, and I'm happy I did because James, the manager, Johnny, and Reese did an outstanding job on flushing my radiator, oil change, and AC. Thank you all. The district manager provided the crew/customers with lunch. This is a wonderful way to show the crew that they are valued, so keep it up, and I will keep my business with this location. I went here today again because I needed an oil change to travel for a death in the family, but the experience was one that could have been avoided, had the employee listened. I have friends who have worked for Jiffy lube and know the process of an oil change. So, please, in the future, listen to the customer's needs!

Came in around 9:15 AM for an oil change. About seven cars ahead of me and a 45 minute wait so I decided to leave and try my luck later in the day. As I was pulling out one of the crewmembers started shouting at me. He called, “Why are you leaving? What are you doing? Where are you going? You’re gonna have to wait no matter what that’s what you get for coming during rush hour!” What the actual hell? Dude was screaming after me as I drove away; incredibly rude and borderline scary. Definitely never coming back to this location.

Took advantage of my 16 year old, he brought his first car in to get new back brakes. They charged him 400 dollars didn’t give him a receipt. I went there to ask why they charged him roaders I was told it’s their policy that whenever they change breaker they automatically replace the roaders even if they’re not bad. I was very upset, my son spent all his hard earned work money.

Tech didn't really give a recommendation, just gave the difference between oil choices and left the decision up to me. He was still courteous, but also didn't exactly help. I got there right as they opened, and was the 3rd person there, but it kinda felt like I arrived just as they were closing and were trying to go home.

Stopped by for just an oil change. I simply asked which bay was faster there were like only 3 cars there and was met with a very rude and emotional guy who proceeded to tell me how stressed he was, that he was short on staff and other nonsense that had absolutely nothing to do with the question I asked. I only wanted to know which bay was best. Jiffy Lubes are notorious for directing you to the longest wait bays. Completely unprofessional. I'm sorry you're short on staff but let's stay on topic please. Since he was so stressed and couldn't handle the pressure of one additional customer I left. Again there were only like 3 cars so I'm not sure why this guy lost his panties. If you come here and see 3 or more cars you might want to turn around and go somewhere else or the guy will have a stroke.

While passing through town on a long roadtrip, these guys absolutely did a great job accommodating my 24' long x 10'9" tall Class-C motorhome Ford E-350. Got the oil/filter changed in 20 minutes for under $100 and it was a fantastic experience. I would ABSOLUTELY recommend this to other small Class-C rigs *under* 11' tall.

Did what I came there for. Oil change and radiator fluid exchange. Fast clean and professional. They did try to sell me some air filters but their prices were too high for me.

Ugh! I've been going to this Jiffy Lube and several others in the area since purchasing my car two and a half years ago. Every time I bring it in for an oil change, I specify that I want the fluids topped off and the tire pressure checked, etc., all of which is included in the oil change service. I have a steering fluid leak which is generally manageable, but I try to time my oil changes with when the steering fluid can use a top off. I've brought my car to the NE Sandy location multiple times for an oil change, making it very clear that I am aware of the leak and need my steering fluid topped off. I can tell when my car needs it, because the steering wheel moans when I try to turn it. I've had the leak fixed before, but then it started up again. Anyway, it's been two or three times now that I brought my car in for an oil change at this location, and they failed to top off my steering fluid. In the past, I just let it roll off my shoulders and chalked it up to carelessness. This time, as I was pulling out of the Jiffy Lube onto the street, my wheel was already moaning, just as it had when I pulled in. I thought maybe the fluid hadn't settled yet and kept driving, but nothing improved. I only live a few blocks away, so when I got home I checked the steering fluid myself - it was completely empty, as I suspected. I called them to let them know they had failed to top it off, but the person I spoke to insisted that he personally had topped it off. I told him that he was mistaken, because I just checked it myself and the container was empty. I said I know about the leak, but the entire container does not leak within 5 minutes! It usually takes weeks or at least days before I need a refill. Anyway, I said I could come back the next day to get it topped off, but I didn't want that to count as my one courtesy top off in between oil changes, since they didn't cover that part of the service to begin with. Then he told me that they could not top me off at all until I got the steering leak fixed. Why did he pretend that he had topped it off then if he wasn't supposed to in the first place? Anyway, he blatantly contradicted himself, and in light of my previous experiences, where I dismissed the overlooked service as mere carelessness, I'm beginning to think it's deliberate. When I got home, I added a bottle of steering fluid I had, and then I drove miles away to work without any problems whatsoever. This offers further proof that nobody had topped it off when I was at Jiffy Lube. If it's not going to leak on a several mile long drive, it's certainly not going to empty out driving a few blocks away. Plus, the wheel was still moaning when I left them, because nothing had changed. Anyway, of course now I question whether they even changed the oil or checked the tire pressure or anything else for that matter. As other reviewers mentioned, there seems to be an awful lot of people just standing around chatting. For all I know they could have been shooting the breeze while I sat patiently inside in the waiting room. At this point it wouldn't shock me. I've had that thought before when this happened, but it seemed a little over the top. Now I'm not so sure. I had the one guy blatantly lie to me on the phone, so clearly anything goes with this team. I put in a call to the owner through a corporate customer service agent, so we'll see what happens. I certainly don't think it was fair for me to pay for an oil change without receiving all of the services promised, especially the one I specifically needed. Thank God there are other more reliable franchises in the area.

Staff at this location are truly selfish and disrespectful individuals who CONSTANTLY disturb the peace by yelling and blasting their personal stereos on their cars during business hours and hang around for UP TO AN HOUR IN THE EVENINGS AFTER THE SHOP HAS CLOSED tp do more of the same. There is an APARTMENT COMPLEX ON ONE SIDE and AN ELDERLY RETIREMENT COMMUNITY on the other. I don't know what kind of soulless human bring you have to be to be so selfish and entitled that you need to make TWO ENTIRE COMMUNITIES MISERABLE with your NON BUSINESS RELATED NOISE, not to mention the Illegality of themotive repair noise being perpetrated outside of their garage, right next to an apartment building full of people who COULD be customers. Being a good neighbor in the community you serve is a vital part of a successful business, which is something that seems TOTALLY LOST on these people, and I hope that someday, someway, the misery they cause the elderly and residential community that surrounds them with their disruptful and disrespectful behavior will be paid back to them a hundred-fold. Title 14: Public Peace, Safety, and Morals back to top 14.24.150 UnnecessaryNoise. Added by Ord. No. 139931; passed May 22, effective June 23, 1975. It is unlawful to make any excessive or unusually loud sound which disturbs the peace and quiet of any neighborhood or which does injure or endanger the comfort, repose, health, peace, or safety of any person. Chapter 18.12 Noises Prohibited City Code 18.12.010 Noise Disturbance Prohibited. It shall be unlawful for any person to willfully make, continue, cause or permit to be made or continued any noise disturbance within the City of Portland

So glad wyatt was there! A fellow trooper owner made my worries melt away instantly as I saw his rig parked in the lot and talked to him! Everyone was so helpful in answering questions I had as a new owner. I hate to play this card but it’s a thing… as a woman..I felt respected and welcome there, which isn’t usually synonymous in that whole realm. I chose this location for their knowledge, I return because of their customer service!