Reviews
I special ordered a pair of shoes from this location and they delivered it to the wrong address. They obviously don't care about customer service at this location because they where very quick to pass me off. I won't be doing business here or with this company ever again.
Wonderful customer service! I called before I showed up to the store and they picked up the phone quickly and were able to answer my questions with ease! Lily even sold me on some glow in the dark socks! Good place for unique shoes
Journeys, in Town Center Mall Kennesaw, GA has an employee named Katie... If you want the best customer service with an awesome, uplifting, positive attitude, you MUST ask for Katie! She was so nice, I bought more shoes than I actually came for, just because her service was so awesome! I sure hope she gets commission, because I'll be back to buy more... Just because of her! I hope Journeys management reads this and rewards her for her A1 service! THANKS FOR EVERYTHING, KATIE!!!
There's something about the set-up of this store and the merchandise that makes you feel rushed and agitated. The music was catchy 90's pop, which I liked a lot, but I didn't want to sit down and try on anything. It didn't seem worth bothering the sales clerk, who never greeted us, as far as I can remember. An ideal buying situation here would require a customer who has to be somewhere in 20 minutes and needs any pair of shoes in any style, and they don't need to wear the shoes more than once.
Selection was ok, but drastically overpriced. I purchased a pair of Men's Crevo Camden Boots. They were $109. I returned them the next day, because I found the exact same boots for $49.99 at Macy's. The markup is ridiculous! Not to mention, some of their employees need to remember they have a job when customers are in the store instead of reciting music lyrics.
My daughter and I came in looking to buy some uggs! We stood at the tower right in front of 4 or 5 workers standing behind the counter for at least 5 minutes and nobody ever once approached us or asked if we needed help! Your loss Journeys!!
Very helpful. In & out quick
Awesome employees. Went in for a shirt left with a shirt, shoes and sock! They good....
The salesperson was very informative and had a very pleasant personality.
I went there once to buy a pair of shoes and the worker were nice they went and find what i needed,i will highly go back again to buy another pair of shoes.
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