K Appliance

Great customer service and had the part I needed. The guy went even above and told me that the coil part I was getting didn't come with the spendy assembly part. Would recommend. 6/5

I brought a dryer in for a diagnostic. The technician charged me a $70 fee and $140 for parts and labor. When I took the item back it almost caused a fire at my home and did did not work. I brought it back in and the technician then told me another part was also bad and it would cost another $200 to fix. He should have caught the initial problems in the $70 diagnostic which would have shown that the item was cheaper to be replaced then repaired. Horrible service and the technician basically hoodwinked me for $210. I will not be going back to K Appliance or recommending it to anyone.

Completely incompetent and rude, oh and they lie to their customers as a matter of course. I dropped off a warranty Hoover in February - A broken plastic clip was the issue preventing the canister from locking down. I've contacted them several times only to be told each time the parts are on back order. Ok, I understand how back order works and that is something no one has control over, no problem, I'm patient. But I also got the sense I was being placated with that - I hadn't even given him my claim number, just my name and make of vacuum. Today I contacted Hoover directly and as it turns out they had sent them the correct parts back in MARCH... So either they are too incompetent to know they have the parts or they have been lying to me on have been keeping my vacuum on purpose. One is obviously absurd so that leaves me to think they just don't run their business very well and couldn't care less. I know it's a warranty claim but isn't it worth getting off the books in a timely manner? They shouldn't be authorized by Hoover to do repairs if this is the way they operate. I can tolerate terrible customer service and communication so long as the product or service is on-point, but they failed in every way.

Andy came and took care of an issue with our washer. He was professional and kind. Out of 5 businesses that I called they were the only ones who could squeeze me in for the same day! Quyana for your help!Service: Washer/dryer repair