Kansas City

This is a very interesting place to visit in Kansas City, even if you do not plan to take the train. Lots of interesting architecture to see and the station frequently has some sort of exhibition going on. The station is also one of the primary spots to board the free trolley that takes you through downtown Kansas City. Finally, the station is also across the street from an incredible war memorial and a neat reflecting pool. Come in the early evening for some great pictures.
4 7 years ago (15-01-2018)

I love that Amtrak at Union Station gives me access to multiple major cities without the stress of driving however there are issues at this station. The first is a waiting room issue its is too small and fills completely up right before the train arrivals. For the size of the metro area it definetly needs to be expanded. Second, is the lack of comfort and effieciency in the waiting room. The only seating is original wooden benches placed in the center of the room. They are hard, have no cuishoning, and do not allow everyone a seat. There is plenty of space along the blank pictureless walls for more seating but there is none. People often have to stand. Adding to that there are little to no outlets for charging, and no monitor in the room about train arrivals and departures. Third, there is only one narrow doorway in and out of the room so you often bump into people trying to enter the room as you are exiting and vice versa. Fourth, the waiting room is far from the discusting Union Station bathrooms. Fifth, the check in and waiting room are even farther from the actual trains and the walk between them is outside. It is covered but the rain and wind easily blows in on you. Sixth, once you reach the end of the walk you must go down a long stairway or wait on the singular very slow elevator. There is ample room to add another elevator but this has not been done. Then once you reach the train level it is uncovered. I've been rained on before. There are 2 things that are redemeing to me about this station. You do feel safe due to the security guards located around Union Station and the actual train experience meets standards. I also understand that some of these issues are out of their hands due to funding and the historic nature of the building.
3 7 years ago (11-04-2018)

Least organized boarding. Passengers were not directed to seats or cars, leading to mass pandemonium and confusion. On the plus side, the day staff was very courteous and accommodating of our temporary baggage hold.
3 8 years ago (21-08-2017)

My medications was taken from my bag on Monday riverroad train i was traveling from stlmo to KCMO The male conductor wouldn't let me keep my rollator walker and baggage near my person.the train was not full as offered as a reason . He was irritated because I arrived at 0859. I was not informed that needs to arrive 45 minutes early. My ticket was clearly labeled disability . Review your voice recordings. I made the change Sunday morning for the Monday 0915. Check your loss and found or tapes. I have MS and the medication was metroprolol ER 50 MGS, ALPRAZOLAM 50MG, TRAMALOL 50 MGS, Tizanidine 4mgsans, & loratadine 10 MGS medications pkage in a pill container, placed in brown mail envelope, scheduled 2 drugs and blood pressure medication in dispense bottles plus placed in a ziploc freezer bag. Not happy and I anxiously await your response. Respectively, Betty J Conley
2 8 years ago (12-07-2017)

Nice place. Maybe would be more comfort but.. Its not bad at all. Like the old station miniature.
4 8 years ago (21-03-2017)