Kay Jewelers

Love the customer service at the Southaven location
5 7 years ago (18-05-2018)

Rude. Answered questions with attitude. Got ring sized and still didn’t come in the right size.
1 7 years ago (01-12-2017)

Complete scam, the reps will do ANYTHING to make a sale, the woman completely lied to my partner and I as we were searching for rings, convinced us to trade what we already had in because we would "save" over 5 grand. The payments from the previous ring will transfer to the new ring and make our bill cheaper, Once we got our bill it was super expensive from the first ring and when we called customer service the Rep told us "basically she said that to make a sale and everything she told us was not true" now would I be wrong to go up there and curse out that Rep? We plan on returning the jewelry for a complete refund and take our money else where! Kay jewelers TRAIN your reps to be knowledgeable and tell the TRUTH! the customer service Rep offered us everything under the sun to keep our product but we feel jipped and damage is done!
1 9 years ago (28-11-2016)

I have received nothing but excellent service in this Kay Jewelers location. The staff is very knowledgeable and provide great service. I'm very glad I didn't read the reviews prior to going in. I would have missed out on the wedding bands I purchased. Great staff and service!
5 9 years ago (20-05-2016)

I recently purchased two wedding bands online on 5/16/2015. I received an email that both rings were shipped to Kay Jewelers located in the Southaven Towne Center and that they both were ready for me to pick. Both rings were signed for by Lisa. When I arrived at the store I was informed that both rings had not come in. However my confirmation email stated otherwise. I then called the store inquiring about both rings. They again stated that they only had one and not the other. Today I called the home store’s customer service. They tracked the order and informed me what Lisa had indeed signed for both rings. When they received both rings at the store, WHY weren’t both rings processed? Where is my other ring and why am I having a hard time getting it? I paid for both rings
1 10 years ago (02-06-2015)