Reviews
Dont buy a ring here!! 2 rings broken within a week that were 5,000 dollars wont due anything...no refund...horrible customer service and poor quality...dont do it go anywhere else
Absolute garbage company, bought a replacement wedding band thinking mine had been lost, managed to find my original band, and this scumbag company won’t take the return 37 days later, because it’s past their 30 day window. Will never do business with this exploitative corporate garbage company again and neither should anyone else.
Absolutely love this jewelry store. I am a long-time customer of Kay and have had nothing but positive experiences. They are always very helpful and really take the time to serve the customer. My wife has quite a few pieces from here and they always clean and inspect them and the warranty program is top notch.
Absolute worst experience Avery time, customer service is great but the actual service is pitiful! I don’t like to leave bad reviews but this time is needed. Started with ordering a winding ring and it came in the wrong size few weeks before the ceremony, same with my wife’s rings, now my watch was sent 3 months ago with no call ore emails that it was done! I spend way to much money for this kind of service, now I’m done
Awesome Amazing Excellent Experience Our Christmas Shopping done Right ....going to Kay!!!!!
My 10 year old daughter bought my wife, ear rings for her birthday at Kay jewelers So.Portland. As luck would have it she did not like them. So my wife returned them. The store clerk was very rude telling my wife they where not the real jewelry. Even though I bought them on our credit card, the clerk said she could not find the sale. My wife said she felt very embarrassed by the conduct of the clerk and would not return to the store ever. They did eventually return the jewelry. But at the embarrassment of my wife. THEY ARE RUDE PEOPLE
Melissa was amazing. She found me the most beautiful wedding band as well as the perfect wedding band for my fiancé. I am so happy with my shopping experience at Kay’s !
My boyfriend and I went into Kay Jewelers one night when we were roaming around in the mall. We were immediately greeted by a couple of the girls and one of them named Alex proceeded to help us out. She was kind, funny, and very honest. I completely appreciated her honesty because I didn't want to end up with a ring that I didn't like. All in all, we had an exceptional experience with Kay and especially with Alex! Although the ring that I found and loved and was a bit more expensive than I had wanted it to be, she made the experience easy! I also didn't feel on edge with with how indecisive I can be, as she was extremely patient with us. We highly recommend Kay Jewelers! Go see Alex! :
Horrible, absolutely horrible. My fienc'e and I went to this store to purchase our wedding bands. The website is the worst, we try and make a payment and have to call customer service because Key Jewelrs website SUCKS! And when i called the store to try and make a payment the girl's where very rude. Every single month we have to call customer service to make a simple payment that should be able to be done online. We're at a point where we just might give them our wedding bands back because of how horrible it is. And we LOVE our wedding bands : so frustrating.
Horrible customer service. Treated myself and my husband very rudely. After numerous phone calls and visits my ring still isn't fixed. They didn't listen to me when I talked they seemed very distracted and didn't really care about what I needed. When I confronted the manager she went on the attack and literally did not care about helping me or even try to make he situation better. When I went back to deal with a different person the manager sat in the corner staring at me and rolling her eyes. I have never been treated so rudely. What makes the whole thing worse is the fact it's a ring my children got me. I got it a year ago and it broke a month later and still not fixed.
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