Kindred Transitional Care and Rehabilitation - Spring Valley

I have a friend who is staying there right now. The physical therapists have said she can go home but they will not release her. One day she was left in her own feces for hours. She cannot walk but the nurse told her to clean it up herself. They do not give her medication when it is due and when she calls the nurse, it is hours before they respond. She was in severe pain for hours before she called the operator. The operator could not even get in touch with the nurses. The food is horrible and she cannot even identify what it is. This place really needs to be shut down!! This kind of care, or lack thereof, has been going on for a very long time. They do nothing other than bully the patients if they speak out. My friend has witnessed and received patients being screamed at by nurses that do nothing. I must say that there are several of the nurses who are amazing! Problem is with everything else. You asked me to email you, but that email address doesn't exist. I have to wonder if that response was just for show, based on everything else.

Ding…. Ding. Ding… Ding…. The staff deserves better. The asylum-esc nursing bell commands no respect. It’s become invisible on both stories and all halls of the facility. It is an obvious yellow flag to the mental health of the staff and the level of immediate care to it’s patients. Sound design is a ding and needs serious consultation to improve wellness at Sandstone Spring Valley. The staff is incredibly friendly + competent. I just want them to have the best work condition.

Today was my first day there with Eric and April when I tell u they r the bomb. I learn so much in one day and they r pleasant people. Also Sherly the lady that hired me is just so nice . I have never been so excited to work in a place where the air in a building is so calm. I pray it stay this way because I'm a hard worker and I don't mine helping no one. I love what I do to care for others.may God bless this staff to continue to do they best.

The Cna that was there today 10/24/22 around 5;50pm. Was very nice all these time that I been going to this place she is the only person who take the time to talk to us. And let us know how our patient is doing. She did her shower today. Please make sure to let her know. I can tell she loves what she does!!! I work in a nursing home for 17 years and I can tell when some one love what they do for others.

I love this place especially all the staffs who works here. Kudos to Eliza, my nurse, Keisha, my cna, Sunshine, director of activities for always visiting me and assisting me. They've been so kind and helpful to me. All the staffs here played a special part in my recovery. God bless them all and this facility.

Honestly this place is maybe a 3 or 2 star rating not everybody there is fantastic but if I could give a 5 star rating it is Tracy! Tracy was one of the best people that I could ask for being there for my grandma I really felt like not only does she take her job with pride but she truly cared about her patience I wish everyone at that facility could work like Tracy she was fantastic one of the best people inside and out that I can meet. Overall the facility was quite beautiful it just sucks that it wasn't the bad the best in terms of care my grandma continuously told her physical therapist that she is bedbound and she cannot walk anymore and they kept telling her she could just get up go ahead and try which really discouraged her and made her feel terrible that these people wanted her to do something that she couldn't do. The physical therapist mostly made her feel like she was a disappointment because they continuously told her that she could do things that she couldn't luckily Tracy would come in soon after and brighten my grandma's spirits and make her feel better unfortunately my grandma had to come home to start hospice care but but when I told Tracy you could see that her heart went out to my family she is a true gem and she's the only reason why it recommend that place.

I just want to thank everyone who made a big part on my recovery. I've been here 6 weeks and today, I'll be going home with a heavy heart because I will miss all the staffs here. My nurses and CNA's at Lakemead, Sunshine in Activities - by the way they have super exciting activities here like movies n popcorn, root beer floats, bingo and a lot more. Thanks also to the kitchen and housekeeping staffs. Big hugs to all of you.

I have a handicapped vehicle. For the 4th time I have seen company vehicles parked in handicapped spots. No need as they pick up patients at front door. Today there were no spots available as I saw an employee pull into the last spot. I politely asked him if he could park somewhere else as I have a can that needs the bigger spot. He said that is your problem and waved me off. I made a few phone calls and after 25 minutes he came and moved the vehicle. Talking to the transportation Mgr. Was a waste of time.

I would like to thank you from the bottom of my heart! I have had the opportunity to put my trust in a well rounded professional team twice. Both experiences were absolutely exceptional! From Dr. Billie Baker and her entire team, Jason in pain mgt, Mr. Abi, to nurses Ms. Jackson, Kiki, Ms. Gabay my Case Manager, phenomenal CNA’s, therapists Ms. Kim, Ms. Tonya just to name a few and last but not least my friend Ms. Alicha who made certain my meals were superb. You are to be commended and recognized for the compassion, care and concern you show, not because you are paid to do so but because it truly comes from within. I love each and every one of you. God bless you! Michelle Jackson

My mother is presently in this facility for a cracked shoulder. She can not move around a lot and only likes to watch sports. I tried to call on Sunday yesterday to let her know what channel the LV Aces were playing their championship game. I called 3 different times and the phone was never answered. This is unacceptable.