King Bear-Firestone Auto Center

Honestly, I don’t know what to say. I’ve been dealing with Firestone for about two years now with a little repair here a little repair there and Mr. David, Chris, and the rest of the staff have just been fantastic. They stand behind their work, and they keep me coming back. If you’re looking for a good mechanic, I wouldn’t think twice about recommending them!

Took my car in for routine maintenance and wanted to check my alignment on the vehicle. I requested the courtesy check to see if a full alignment was needed. Front desk clerk said he would call me with an update when they received the results. I never received a call so I called to check up on my vehicle and they said it was ready for pickup. I arrived to the store and ask for the total. Come to find out my total was higher than originally quoted. I asked what happened and he said, We found the vehicle to be out of a slight alignment so we went ahead and did it. I told them I never received a call to give you the go ahead and proceed with that work. The front desk clerk said, well we can put it back the way it was for you. I already had waited for my vehicle for 3 hours for a simple check and did not want to wait another unknown amount of hours to “put my truck back” the way it was. This is horrible and shady business practices. I have been coming here for years and never had this experience. For now I would look elsewhere to take your vehicle until they fix their business practices.

Specifically, the McAllen N 10th location has proven time and time again why I will always return. I live closer to two other Firestone locations, but will always come to this location because of the exceptional customer service and quality of service on my vehicles.

This is my second visit to this Firestone location and I'm happy to have it near by. The customer service is great and there is no hassle from my experience thus far. I will definitely be coming to this Firestone Location from now on and hope they keep up the great work that they do.

We have been Firestone customers since 1997, and have typically used them in our Ohio area, but this week while wintering in South Texas we found our toad needing break work. After receiving a very friendly greeting upon arrival , I awaited the determination as to what needed done. Unfortunately for us it was both sets of brakes and a caliper. We also had acquired a nail in our 9 month old tire. Chris worked to find us the best price and I waited for the work to be completed. 1 highly recommend this McAllen on 10th in McAllen. Thanks for getting us back on our run around wheels.

Took my car for a noise while accelerating. Called me with a bunch of recommendations estimating almost 3500. Got a second option found out the axle nut had became loose causing some play within the wheel components. Bearing is damaged due to driving with loose axle so will need to be replaced as well. Very shady that they didn’t atleast tighten the axle before giving me car back. Wheel could’ve fell off while driving.

All the workers are so professional and friendly and are trustworthy that they are the only auto servicing company I use. They make dealing with auto repairs quick and easy

Tried to service my truck twice, they never had time and they never wanted to make an appointment. I would give 0/0 if possible, non of the staff are friendly not trying to help you at all.

Every time I take my vehicles to get checked for anything, they always tell me , there's nothing wrong and charge me for the checking. Or I ask them to do something and their machines are not working. BUT.... there was something wrong and I had to take elsewhere. ???? My car was overheating and it was the thermostat!

Got the service done, and it went smoothly and quickly. The service manager was friendly and helpful.