La Frontera EMPACT

In may of this year, I completed an assessment for EMDR Therapy. I am unfortunately on medicaid at the moment. And this is one of the few places that I can get help. I was scheduled to begin therapy in July and when I went to start. I was told that the woman that did my assessment was no longer with the company. And that any information about my assessment and the upcoming e. M. DR appointment was. Lost. I kept trying to reach someone to try and discuss another option. No one ever called me back so finally. I reached a gatekeeper that was willing to help and did find the information that someone else told me was no longer in the system. And then I actually had a case manager named darby. Upon reaching darby, she told me that I needed to be put on a waiting list to begin therapy . That was the last time I spoke to her in. That was a month and a half ago.

Through the removal of our children, this agency was assigned to help with therapy for 2 of our 3 children. Have had a couple issues, mainly with the Microsoft teams camera meeting application, and having a hard time getting communication positively understood. It is a very hard situation for my family to be going through, and we are trying our best to maintain high hopes. I am very grateful for the manager Carlos, he had joined in our last meeting and understood the situation and had made a point to the needs of our children to come home in a healthy manner. I want to make a huge shout out to Carlos for being there and having compassion for my family. Thank you.

I had a good experience when I was receiving services, but my psych bailed and when my therapist got a promotion I never got a call for a new provider. I was pushed to take ssri medication and now when I call the line hangs up on me. I can't get refill on my medication and now I'm going to have to stop an antidepressant cold turkey! I'm going back to bayless!

I called to request counseling services for myself and my son’s father. I completed an hour long intake and was told that I would be contacted by a counselor within two weeks. After a few phone calls back and forth with the counselor, she eventually told me that she didn’t think they could help us with our concerns. I’m truly baffled and discouraged. I feel that my time and energy were wasted. I would not recommend this facility.

I know there services were hello to me in my sobriety, hope and integrity and serenity is what I have learned, accountability was my worst but i finally got it. La frontera have me guidance, i didn't know i could be the person i am today. There will always be ups and downs, it's our decision in what choices we make. Mine was Good. And what i had learned there. Thank you Olga you are the best. Much love to, Francisca

Fortunately, my Psychiatrist n counselor is the best. I have a BA in Psych and been treated since I was in my 30s. Overall, the staff is great. The wait time is minimal. They offer alot of classes.

Waited two months for my appointment. During my evaluation, it felt like the woman was trying to speed through the process to make her next appointment on time. There were a lot of problems that I wasn't able to address and in the end, I was essentially told ' take some Prozac and this antihistamine and I think you should feel better.' when I asked if I would be seeing a counselor or therapist anytime soon, I was told to wait another month to hear about an appointment, despite the fact that I scheduled for one 2months in advance. 'We had some people quit on us so you might have to wait a little longer but I'll email my boss to see how soon we could get you in.' If my psych evaluation was rushed, I hold little faith that that email will be sent with any urgency. However, I've read positive reviews, and am still starting up here so time will tell. But if you come here, I hope you receive a more thorough treatment than what I experienced.

Had two therapists leave the company while I was there. I was supposed to be assigned to another, but it never happened. No one’s called to follow up or ask about my well-being. This is how people fall through cracks in the behavioral health system.

I am/was a client who is supposed to be a hardship case, La Frontera Impact was supposed to be paying the $50 a month of my section 8 rent the city doesn't cover. Well I now owe over $2000 in back rent; I have called them over 100+ times left voicemail on every supervisor vm. They tell me staff will call me back. They told me they would give me bus passes to look for work. Everything is a lie and I'm facing eviction because of them. Plus the only thing that the city of Phoenix tells me to do is keep calling them, and even Boone in the city return's my calls not does section 8

I got treated terrible, I was encouraged to believe my psychosis didn't listen to what I wanted for treatment and told me cut out my support structure.